The Project Manager is responsible for driving the successful delivery of one large project or multiple small projects within a business domain or cross-functional projects. He/She ensures the project is well planned, on-track, resolves issues across different functions immediately and mitigates any potential risks early to avoid project failure. He/She leads cross-functional teams, collaborates with business users, internal and external teams, and vendors to ensure projects are successfully completed within budget & scope, on time and with quality. He/She provides regular progress updates to key stakeholders and management, and escalates issues for resolution in a timely manner. He/She also participates in annual work planning and manages the estimation of budget for new demands.
He/She possesses strong project management and people management skills. He/She is confident in leading large projects or multiple projects, driving cross-functional teams in a structured and methodological manner to meet business objectives. He/She pursues excellence and new knowledge, actively impacting new knowledge and skills to others. He/She has good communication skills, is a competent negotiator, demonstrates resiliency, is good at problem solving, and can engage & influence effectively both internal and external stakeholders. He/She is adaptable to change in an agile and volatile environment while taking ownership and delivering work with integrity. He/She handles situations requiring extensive research of the organization’s business processes, information technology requirements, procedures, or problems according to business needs. He/She addresses complex questions and/or issues to meet project objectives.
Critical Work Functions and Key Tasks
Project Management Planning, Monitoring and Control
1. Plan and drive the required procurement activities including seeking the project scope and funding approval from the respective approving authority.
2. Lead and manage the project team, including users, external teams, and vendors, in driving the project to meet its objectives, implement in accordance with the agreed scope, budget, timeline, and quality.
3. Set up the project management framework in accordance with the process and procedures under the Quality Management System.
4. Develop and maintain the Project Management Plan which includes the project scope, project objectives, assumptions, critical success factors, project governance structure, contract/vendor management, high-level project schedule, deliverables, budget, risks, communication plan, and issue management.
5. Manage day-to-day activities in the Program Management Office (PMO) such as project governance and tracking of milestones and completeness of documentation.
6. Perform timely updates to stakeholders on project progress, issues, risks, resources, and budgets.
7. Manage project financial health, including budget utilization and cash flow, while maintaining project governance standards and guidelines.
Project Scope Management & Change Control
1. Manage the project team to develop the detailed requirements and deliverables as agreed within the project scope.
2. Analyze and apply critical thinking toward examining systems and design requirements, arriving at sound decisions and solutions.
3. Manage and track issues arising from scope creep or missing scope.
4. Establish and enforce the change control process on requirements and perform impact assessments to budget, resource & schedule when there is a change of scope.
5. Ensure any change in scope is well documented and impact assessments are approved by the project’s working committee and steering committee.
Project Time Management
1. Develop the detailed project schedule, activities, identify dependencies and critical path, and ensure adequately skilled resources are assigned.
2. Drive and monitor the project activities, schedule, and deadlines to ensure timely delivery.
3. Manage any slippage in project activities & schedule, manage interdependent activities, and adjust schedules to ensure the overall project objectives and deadlines can be met.
4. Manage meeting coordination, preparation, record action items, decisions, and ensure follow-up on assigned tasks.
Project Quality & Test Management
1. Develop the Quality Assurance framework for the project, including an overall Test Plan that adopts best practices for testing referencing the Test Competency Framework.
2. Plan and deliver the project in accordance with the processes, procedures, and responsibilities under the Quality Management System for Project Management Methodology.
3. Ensure all deliverables and testing meet the agreed requirements through the use of a Requirement Traceability Matrix and comply with policies stated in the HealthTech Instruction Manual, for example, the Security and Data Management Policy.
4. Ensure deliverables are reviewed to minimize rework and prevent system failures, including the development of a mechanism to prevent problem recurrences.
5. Oversee and manage the end-to-end testing process, including any testing deliverables from vendors or internal teams, as well as support users in User Acceptance Testing.
Project Risk and Issue Management
1. Implement the risk management process and issue management process.
2. Identify, evaluate, and review project risks/issues and put in place timely mitigation and resolution to contain or minimize the impact.
3. Monitor and manage new risks & issues throughout the project implementation life cycle.
4. Report any new risks, issues, and progress of mitigation/action to the user workgroup/project steering committee/project sponsor.
5. Escalate new risks & issues, where necessary, to project steering committee/project sponsor for attention and resolution.
Project Stakeholder Management
1. Identify the stakeholders involved in the projects with clarity of every project member's roles and responsibilities.
2. Identify connections between business and IT needs of an organization, and develop and communicate effective system solutions.
3. Recognize trends from ambiguous circumstances and address complex issues with sound judgment and decision-making.
4. Implement a communication plan to ensure all stakeholders are aligned on project objectives, scope, timeline, opportunities, and constraints of processes and systems.
5. Manage stakeholders' expectations and build trusted relationships.
Project Change Management
1. Conduct groundwork analysis on: as-is structure, stakeholders, and conditions for change management within the project scope, deployment approach, and timeline.
2. Develop strategies, plans, and materials for communications, change management, and training.
3. Support training planning and administration.
1. Training environment preparation and delivery.
2. Monitor for timely execution of training activities and maintain documentation of the master curriculum and training materials.
3. Support training environment refresh and uploading of training materials for cross-institution sharing.
4. Support communications planning and execution.
1. Lead facilitation for the planning of institution-specific communications and engagement activities with the change network.
2. Develop and deliver programme-level communications and engagement activities.
3. Monitor for timely execution and maintain documentation of all communications delivered.
5. Onboard and enable the change network.
1. Organize and facilitate stakeholder analysis and conduct change impact assessment.
2. Conduct Pulse Survey.
3. Establish partnership with internal and external stakeholders.
4. Establish interlock with functional teams for inputs and content, and work closely with the change network to ensure change interventions are executed as planned.
Requirements:
1. Bachelor's Degree preferably from IT / Business Management or related disciplines.
2. More than 5 years experience in Project Management and leading project implementations.
3. Good stakeholder management skills.
4. Good team player.
5. Ability to navigate through complexity and uncertainty.
6. Drive for excellence and good learning attitude is a must.
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