Job summary Oxleas purpose is to improve lives through provision of the best quality health and social care for service users and their carers. One of our strategic priorities is to enhance and bolster public, service user and carer involvement across our services. This is a unique and exciting opportunity to build on and innovate future programs of service user/carer and public involvement in the Trust. As a key member of the Involved Team, you will provide comprehensive information, advice and guidance to service users, carers, and visitors to the Trust and your role will be to support all involvement and engagement initiatives through the Involvement Register. You will actively work to support increasing and embedding involvement and engagement work trust wide. The post holder will provide best practice guidance to services on service user/carer involvement. The post holder will work in collaboration with teams to ensure the lived experience voice is used to inform service design, development, and delivery. A substantial part of the role will include the onboarding process and ongoing training of Involve members. Main duties of the job o Using the recognised national standards of co-production to support the Involve Team in ensuring service users, carers and public involvement are at the heart of service improvement in the Trust.o To support the delivery of the Trust Values so that high standards of service, communications and practice are consistently experienced by service users, carers, and visitors.o To provide staff with best practice guidance on coproduction and service user/ carer involvemento To be the first point of contact for any IR participant requiring support in contributing to involvement projects.o To be sensitive to the potential difficulties of engagement and provide appropriate support, this will include (not limited to), providing pre and post support via phone call or e-mail as part of an involvement activity.o To be responsible for increasing the number of participants on the Involvement register (IR), as per the KPI's in the Involved strategy-either via networking opportunities, attending meetings and events or public events.o Supporting the team by participating in department or service events.o Work in collaboration with other directorates and teams, particularly Quality Improvement and Patient Experience to create a network and share expertise to build stronger networks across the organisation.o Using data to identify areas/teams that require additional support to bolster their involvement activity. About us Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people. Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values: We're Kind We're Fair We Listen We Care Date posted 24 March 2025 Pay scheme Agenda for change Band Band 4 Salary £31,081 to £33,665 a year pa inc Contract Permanent Working pattern Full-time Reference number 277-7031362-CORP Job locations 4 Emerton Close Bexleyheath DA6 8DX Job description Job responsibilities Plan, organise, coordinate, and support meetings, workshop events in relation to public, service user and carer involvement activities which include all stakeholders in user and carer involvement. Understanding and being able to manage potential risks with service user projects and have some knowledge around risk mitigation. To support the Involve Team in providing expert advice in relevant meetings and committees. Personal experience of using mental health services either as a service user or carer is desirable. Keeping up to date with current project trends in mental health through liaising with colleagues in the South London Partnership e.g. EBCD. To understand care pathways and have a knowledge of all community services to understand procedures and practices as well as developing alternative or additional procedures and standards for improving the quality of involvement activity. Understand statutory services, organisation and funding, current service pressures and key performance requirements. Judgements involving a broad range of information on People Participation, which requires analysis, interpretation, and integration into other locality work plans. To analyse service user feedback data to identify trends and implement action plans to address areas of possible improvement. Work in collaboration with others undertaking and supporting a variety of projects to achieve targets and deadlines on the projects that will underpin the Involved agenda. To facilitate a range of opportunities for people to participate e.g. meetings, events and forums. To work with service users and carers to create and implement action plans which arise from feedback. The post holder will advise staff on ways to involve service users and their families at service level to act on the feedback provided and ensure the lived experience voice is used to inform service design, development, and delivery. Job description Job responsibilities Plan, organise, coordinate, and support meetings, workshop events in relation to public, service user and carer involvement activities which include all stakeholders in user and carer involvement. Understanding and being able to manage potential risks with service user projects and have some knowledge around risk mitigation. To support the Involve Team in providing expert advice in relevant meetings and committees. Personal experience of using mental health services either as a service user or carer is desirable. Keeping up to date with current project trends in mental health through liaising with colleagues in the South London Partnership e.g. EBCD. To understand care pathways and have a knowledge of all community services to understand procedures and practices as well as developing alternative or additional procedures and standards for improving the quality of involvement activity. Understand statutory services, organisation and funding, current service pressures and key performance requirements. Judgements involving a broad range of information on People Participation, which requires analysis, interpretation, and integration into other locality work plans. To analyse service user feedback data to identify trends and implement action plans to address areas of possible improvement. Work in collaboration with others undertaking and supporting a variety of projects to achieve targets and deadlines on the projects that will underpin the Involved agenda. To facilitate a range of opportunities for people to participate e.g. meetings, events and forums. To work with service users and carers to create and implement action plans which arise from feedback. The post holder will advise staff on ways to involve service users and their families at service level to act on the feedback provided and ensure the lived experience voice is used to inform service design, development, and delivery. Person Specification Experience Essential Demonstrable experience in dealing with the public, service users and carer and dealing with sensitive and confidential information. Education Essential NVQ level 3 or equivalent Desirable Project management training Knowledge Essential Experience of co-facilitating and delivering training A good working knowledge of current service user and carer related legislation and codes of practice. Experience of working in a mental health or related setting. Person Specification Experience Essential Demonstrable experience in dealing with the public, service users and carer and dealing with sensitive and confidential information. Education Essential NVQ level 3 or equivalent Desirable Project management training Knowledge Essential Experience of co-facilitating and delivering training A good working knowledge of current service user and carer related legislation and codes of practice. Experience of working in a mental health or related setting. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Oxleas NHS Foundation Trust Address 4 Emerton Close Bexleyheath DA6 8DX Employer's website http://oxleas.nhs.uk/ (Opens in a new tab)