Membership Manager Annual Salary: £39,000 plus bonus Location: KT area Job Type: Full-time Join a unique and vibrant team that prides itself on being welcoming, supportive, and independent. We are seeking a Membership Manager who is motivated, friendly, and proud to help our client grow their membership base. This role is perfect for someone passionate about creating a positive community and driving both member satisfaction and team performance. Day-to-day of the role: Grow membership through the attraction and retention of members. Ensure member onboarding is processed correctly and within parameters. Coordinate with the marketing department for promotional activity. Handle complaints and member issues for your department, ensuring timely follow-ups. Liaise with marketing on the promotions and events calendar for lead generation. Initiate member referral activity and incentives. Work in conjunction with marketing and IT for all aspects of the member journey. Conduct interviews for your department and follow recruitment procedures. Set team targets and monitor progress. Hold team meetings, including daily huddles and weekly team meetings. Provide sales coaching and people/performance management for your team. Train and develop your team. Ensure effective communication and delegation. Manage staff incentives and commission targets. Ensure all membership contracts and sign-up procedures are administered correctly. Administer all sales reporting on a daily, weekly, and monthly basis. Manage monthly direct run and debt recovery. Coordinate with the service manager regarding DM shifts. Deliver end-of-month reports to the CEO & GM. Manage department rostering cost-effectively. Manage H&S for your department in conjunction with the H&S Manager. Attend monthly P&L meetings. Handle banking reconciliation, monthly direct debit run, and debt recovery. Forecast, price, and set annual budgets for the department in conjunction with the CEO and Finance. Assume ownership of departmental budgets with full accountability for P&L expectations. Optimize efficiency and improve financial margins within legal parameters. Research, benchmark, and adopt best practices from similar businesses. Report to management on your department. Required Skills & Qualifications Proven sales and management experience. Strong leadership skills with the ability to set clear targets and motivate a team. Excellent communication and interpersonal skills. Ability to handle multiple tasks and remain organized. Experience in the fitness industry is preferred but not essential. Benefits Competitive salary with performance incentives. Opportunities for professional development and training. A supportive and inclusive work environment. Access to fitness facilities. To apply for this Membership Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role