Support Manager - Hardware / Electrical
Remote based with travel to client sites
Salary: £40 - 45k
Vehicle provided: Must be able to travel UK wide
Company Overview: Energy Management Solutions company is looking for an experienced Support Manager from a hardware and electrical background to manage technical support issues and be the first line of contact for customers experiencing issues and outages.
Responsibilities:
1. Implement and support a range of monitoring and controls equipment which will monitor usage by an individual circuit on a distribution board, a single-phase machine or appliance asset on a ring main, or a three-phase piece of equipment.
2. Identify and resolve issues that prevent systems from receiving data (e.g., issues with power, connection, hardware failure, updates corrupted hardware, equipment failure) either remotely or on-site.
3. Liaise with customers, engineers, third-party suppliers, and network providers to resolve issues.
4. Learn the hardware provided by the company, how to install it, program it, and train engineers on its capabilities.
Experience Required:
1. Great communication and client-facing skills.
2. Electrical background; ideally hold 18th Edition but as a minimum have commercial experience as an electrician.
3. Good IT skills and an analytical approach.
4. Able to travel UK wide when required.
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