Our busy Construction client in the Dungannon area require a Planner to join their growing team Job Role: Planner Location: Dungannon area Hours of Work: Full Time 37.5 hrs per week Reporting to: Contracts Manager Job Status: Permanent Role Overview: The Planner will be responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our clients. This role will require teamwork and liaising closely with all stakeholders in the business and assisting daily in managing targets and workflows effectively. Operations - Key Activities / Responsibilities: Be the initial point of contact for tenants for urgent, routine and adaption works Scheduling customer appointments and creating events Notifying customers on planned arrival of workers Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability Raising survey events on new COTs, Adaptions and Response jobs Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly Liaise with administration team, supervisor and management to answer queries and review works in progress. Liaise daily with client district maintenance officers/administrators Monitoring of required completion dates, ensuring they are meet, or extension requested were required Dealing with queries and complaint resolution Maintaining standards and processes to reach KPI targets. Support other planning areas when required as part of a cross-functional team environment Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges. Prioritise customer orders by due date to support the company in meeting target deadline KPI Escalate issues promptly to management and help resolve problems in a timely fashion Requirements: Essential IT literate, proficient in Microsoft Office Previous experience in scheduling/ logistics Experience in customer service and customer excellence Preferred Experience operating within a face paced construction industry with a focus towards maintenance Contact Eunice in Haughey Recruitment to discuss this role in more detail on