About Our Client
Our client is a well-respected player in the Not for Profit and Charities sector. With a workforce of over 1,000 dedicated professionals, they are committed to making a difference in the community through their comprehensive range of services.
Job Description
* Manage and respond to all complaints in a timely and professional manner.
* Work closely with other departments to resolve issues and improve services.
* Log and track all complaints to ensure transparency and accountability.
* Develop and implement strategies to reduce the number of complaints.
* Conduct regular reviews of complaints procedures to improve efficiency.
* Provide regular reports on complaint trends to senior management.
* Participate in team meetings and contribute to the overall objectives of the Property department.
* Maintain a high level of confidentiality and professionalism at all times.
The Successful Applicant
A successful Complaints Officer should have:
* Outstanding communication and interpersonal skills.
* A proactive approach to problem-solving.
* An understanding of the Not for Profit and Charities sector.
* A commitment to delivering exceptional customer service.
* Experience in a similar role within the Property department.
* The ability to handle sensitive information with discretion.
What's on Offer
* An annual salary between £33,000 - £34,000, reflecting the importance of the Complaints Officer role.
* A comprehensive benefits package.
* The chance to make a tangible difference in the Not for Profit and Charities sector.
* Opportunities for professional development and growth within the Property department.
We encourage all interested candidates to apply for this exciting opportunity to contribute to a dedicated team making a difference in our community
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