Senior Service Advisor - Cribbs
Reference Number: 0123445567567
Salary: £30,000 basic
We are currently recruiting for a Senior Service Advisor to help us keep our Nissan & ORA, Cribbs Causeway branch running smoothly.
About the role:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.
This customer-facing role will be a great fit for someone who’s already worked as a Service Advisor in the automotive industry and thrives in a fast-paced environment, genuinely enjoys exceeding expectations and creating positive outcomes.
Responsibilities:
* Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
* Liaising with the workshop to progress work through the system.
* Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
* Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
* Maintaining customer records such as vehicle details and service histories accurately and efficiently.
* Maintaining knowledge of aftersales products and services, upselling where appropriate.
* Making sure the customer database is updated and accurate at all times.
* Providing guidance and knowledge to those in the team with less experience in the role.
Essential skills:
* A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
* Demonstrable computer literacy and knowledge of IT systems and applications.
* The ability to multi-task and be highly adaptable within a busy environment.
* Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
* Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
* Ability to prioritise your workload.
* Ability and willingness to work with defined processes and guidelines.
* Good core administration skills to accurately capture customer details to the required standards.
* Experience of upselling products or services is desirable.
Key information:
Working pattern: Monday - Friday 8am to 6pm, 1 hour lunch, 2 x 15 mins breaks plus 1 in 3 Saturdays 8:30am to 2pm
Salary: £30,000.00 basic with opportunity to earn commission and bonuses
*Please note we conduct driving licence checks as part of the recruitment process*
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