Full job description Job Title: Office Administrator Location: Loughton, Essex (no remote/hybrid working) Job Type: Full-Time, Permanent (office based) Working Hours: Monday to Friday, 8:00 AM to 4:30 PM Company Overview: We are an established electrical, fire, AOV (Automatic Opening Vent), and lighting services provider based in Loughton. Our commitment to excellence and customer satisfaction has positioned us as a trusted partner in the industry. We are currently seeking a highly organised and proactive Office Administrator to join our dynamic team. You will be office based, this is not a remote working position. Key Responsibilities: Manage and maintain client engagement using HubSpot. Follow up on sent quotes and general correspondence via phone, email, and LinkedIn. Track and analyse customer interactions and data to enhance client satisfaction and retention. Administrative Support: Handle day-to-day office administration, including answering phone calls and managing correspondence. Assist the Operations Manager with logistics, scheduling engineers, and coordinating programming works. Liaise with clients to arrange access and manage call-outs. Financial Administration: Process and validate invoices from subcontractors and suppliers for payment. Prepare and issue invoices to clients, ensuring accuracy and compliance with Contract, CIS and VAT regulations. Maintain accurate financial records and support the finance team with ledger updates. Human Resources Support: Manage employee records, including tracking holidays and time off. Assist with annual reviews and support the HR process. Attend and contribute to monthly management meetings. Quality Management: Oversee and maintain the company’s quality management processes and procedures in line with BSI 9001 standards. Ensure all documentation is up-to-date and compliant with industry regulations. Required Skills and Qualifications: Experience with CRM systems, specifically HubSpot. Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. Basic accounting skills, with a strong understanding of CIS and VAT. Familiar with Xero accounting software. Administrative Skills: Strong organisational and multitasking abilities. Excellent communication skills, both written and verbal. Ability to work independently and prioritise tasks effectively. HR and Quality Management: Basic HR knowledge, including handling employee records and participating in reviews. Familiarity with BSI 9001 quality management standards. Industry Knowledge: Previous experience in the construction, electrical, fire, AOV, or lighting industries is advantageous but not essential. What We Offer: Competitive salary based on experience. Opportunities for professional development and growth within the company. A supportive and collaborative working environment. Job Type: Full-time Pay: £25,000.00-£35,000.00 per year Benefits: Company pension Free or subsidised travel Free parking Schedule: Monday to Friday Experience: Microsoft Outlook: 3 years (required) HubSpot: 1 year (required) Microsoft Office: 1 year (required) Microsoft Word: 1 year (required) To find out more and to apply please click "Apply" Now