Overview Job Introduction We are looking for an experienced Engineering Delivery Manager to join our IT department in a newly established position. Your role will involve overseeing the delivery and improvement of technical engineering projects and continuous improvement services, focusing on online platforms, digital solutions, and middleware. Working within a functionally aligned squad, you will collaborate with Product Owners, digital operations teams, and key stakeholders to ensure a reliable and high-quality experience for both internal users and customers. To be successful in this role you will need a strong understanding of digital technology infrastructure, including cloud services (e.g., Azure), digital platforms (e.g., SFCC, SFSC), and networking Smart working principles that blend onsite work at our support center in Wakefield (2-3 days a week) with working from home. Main Responsibilities Compliance & Governance Ensure compliance with all relevant policies and governance standards Collaboration with cybersecurity team to ensure compliance with relevant policy standards Incident & Request Management Collaborate on P1 and P2 issues Define/manage infrastructure for performance and budgets Plan capacity for current and future needs Problem & Change Alignment Support changes and sprint commitments Refine ticket requirements and provide insights Coordinate environments and release management Continuous Improvement Manage licenses and contract renewals Set up new accounts/licenses and conduct testing Collaboration & Stakeholder Engagement Support changes through IT forums and manage vendors Oversee technology selection and contracts Attend sprint ceremonies Asset & Configuration Data Manage IT budgets and invoices Optimize budget for current services and growth Compliance & Governance Ensure policy compliance Collaborate with cybersecurity The Ideal Candidate Strong understanding of digital technology infrastructure, including cloud services (e.g., Azure), digital platforms (e.g., SFCC, SFSC), and networking Proficiency in incident management, service delivery, and continuous improvement methodologies Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels Budget management and financial planning skills Knowledge of compliance and governance standards in IT Experience: Proven experience in managing digital technology services, with a focus on service delivery and improvement Experience in incident and request management, including handling P1 and P2 issues Demonstrated experience in capacity planning and infrastructure optimization Experience in vendor management and contract negotiation Previous experience in a leadership or managerial role within an IT or digital technology environment About the Company Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey. In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing. Benefits Pension 15% Card Factory colleague discount in-store and online Save As You Earn scheme Financial Wellbeing Support Financial Education Tools Salary Advance Seasonal incentive schemes Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together Discounted gym membership, mobile phone contracts, and car leasing Discounts across 100’s of UK retailers Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing Enhanced Maternity, Paternity, and Adoption leave This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now. For any questions email: vacanciescardfactory.co.uk (we do not accept CVs/Applications via email) We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. No agencies, please. Sportswift Ltd T/A Card Factory