Job description
Advanced Care (NI) is one of Northern Ireland's fastest growing social care providers, with 17 years of experience providing care to service users in their homes, and working with various charities and non-profits across the region. Due to rapid growth in our Supported Living Services, we are looking for a Team Leader to join our Lisburn team to work closely with our office staff, support workers, and service users to ensure that we provide an efficient, effective, high-quality service.
Job Type: Full-time & Part Time
Pay: £17- £18 per hour
About The Role
ROLE PURPOSE:
* Oversee and deliver personalised support and care services to vulnerable adults.
* Provide service cover across the Lisburn Supported Living Services as required.
* Facilitate communication between service users, staff, and the office team.
* Provide feedback and quality assurance as required.
* Act as a support function to the management team in the community.
* Provide support to staff, service users, and families.
* Conduct spot checks, update documentation, and complete staff supervision sessions.
* Provide on-call cover.
Hours of Work and Availability
* Full-time: 37.5 hours per week.
* During days on, you will remain available to attend calls or other duties as requested by the office team.
* Specific tasks/calls will be allocated.
* Where possible, hours will be given in advance; however, this is subject to change at the Manager's discretion (based on risk assessment, service need, etc.).
* Must be a driver (maintain a valid license and have access to a roadworthy, insured vehicle).
Terms and Conditions
* Required to work across the full range of service users cared for by Advanced Care Services (including all locations across Lisburn).
Support and Care
* Assist in the development, implementation, and review of support and care plans, taking account of the views of Service users, their families, and significant others.
* Provide support and assistance to Service Users to maintain personal care needs.
* Observe and report changes to health and behaviours.
* Ensure all services are delivered in accordance with recognised standards, including RQIA, NISCC, and policies and procedures.
* Support and enable good relations between Service Users and the local and wider community.
* Establish and maintain good working relationships.
* Provide a comprehensive handover to other team members.
* Follow the complaints policy on receipt of any complaint.
* Always ensure confidentiality in relation to Service Users, relatives, and staff (unless you believe harm may be caused to the person or another person by not doing so).
* Deliver all tasks on time and to agreed quality standards.
Record Keeping
* Maintain accurate and up-to-date records, both written & digital, in respect of support/care plans, care books, etc.
* Write accurate and timely reports as required.
Drug Administration
* Administer a range of medications.
* Where appropriate, complete drug audits.
Leadership
* Participate in the induction of new staff, complete supervisions as directed by Operations.
Manager
* Ensure appropriate staffing levels – report any issues to the office as they arise.
* Identify poor staff performance - report any issues to the office as they arise.
* Ensure a comprehensive handover is conducted.
* Complete spot checks on staffing, care books, or other service provision on an ongoing basis.
Self-Development
* (optional) Undertake and successfully complete Level 3 certificate in Management.
* Currently registered with NISCC and maintain registration on an annual basis (annual fee and five-yearly renewal).
* Participate in open two-way dialogue during supervision and appraisal meetings.
* Attend and participate in all mandatory training.
* Participate in other training and development opportunities as agreed with the Manager.
Health and Safety and Risk Management
* Take personal responsibility for own safety e.g., reporting concerns. Report and document any faults/repairs/maintenance issues.
* Comply with all Health and Safety policies and procedures including serious untoward incidents and accident reporting.
* Conduct health and safety audits as required.
Miscellaneous
* Provide cover for scheduled annual leave, training, and any other ad hoc absences as outlined above.
* Maintain high standards of personal accountability.
* These key responsibilities are not an exhaustive list of duties, only a general guide.
Benefits:
* Annual leave.
* Company events.
* Company pension.
* Referral programme.
Schedule:
* Monday to Friday.
* Weekend availability.
Experience:
* Providing care: 2 years (required).
* Supervisory: 1 year (required).
Licence/Certification:
* Driving License (required).
* Minimum Level 3 in Health & Social Care (required).
* Registration with a regulatory body or eligibility to apply (required).
Required Criteria
* Providing care: 2 years (required).
* Supervisory: 1 year (required).
* Driving License (required).
* Minimum Level 3 in Health & Social Care (required).
* Registration with a regulatory body or eligibility to apply (required).
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