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Your responsibilities will encompass providing clear direction, guidance, training, and support to all employees within your designated area.
By overseeing the execution of tasks and workflows, you'll contribute to the delivery of high-quality services that meet or exceed client expectations.
Your proactive approach to problem-solving and leadership will be essential in maintaining efficiency and productivity throughout the region.
Key Responsibilities
* Develop and maintain a professional and proactive business relationship with all levels of client representatives; promoting the company and development of services.
* Maintain regular contact with all ISS employees within their area of responsibility.
* Ensure that all employees are appropriately inducted, trained, and developed. This includes identifying training needs, recommending training programs, and monitoring and evaluating the effect of that training.
* Plan and allocate work to ensure effective use of staff and equipment.
* Complete periodic carpet and upholstery cleans within specification and agreed timescales.
* Ensure that standards are consistently achieved and maintained. Conduct regular audits on standards and due diligence documentation.
* Ensure timely and accurate completion of all documentation.
* Manage implementation of the company’s Health, Safety, and Environmental policy. Carry out Risk Assessments on methods of work, use of chemicals and equipment, and maintain relevant documentation. Conduct H&S toolbox talks with employees.
* Manage staff effectively following company HR procedures up to, but not including, termination.
Professional and Personal Competencies/Qualifications
* Area Cleaning Supervisory experience.
* Basic IT skills – tablet and phone.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards, and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organization with people at its heart. In ISS, everyone has the opportunity to develop, grow, and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, color, nationality, ethnic or national origin, and caste), religion or belief, sex, sexual orientation, or educational background.
Our passion for inclusivity and diversity makes ISS a more creative, productive, and happy place to work.
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