Cloud Messaging Infrastructure Specialist Opportunity
This is an exciting opportunity to work as a Cloud Messaging Infrastructure Specialist in a leading-edge technology environment. Cognizant's Cloud, Infrastructure & Security Services Practice delivers end-to-end solutions covering architecture, design, implementation, management, and ongoing support for enterprise technology infrastructure.
The role requires a shift-working schedule from 7 AM to 11 PM, Monday to Friday.
As a Cloud Messaging Infrastructure Specialist, you will be responsible for:
* Providing L3 support for Office 365 messaging, MS Exchange, and mail issues.
* Ensuring timely completion of tickets with customer satisfaction as a top priority.
* Suggesting and implementing improvements to operational processes through automation.
* Monitoring Microsoft O365 systems and licensing, and reacting promptly to alerts or escalated outage tickets.
* Supporting on-call shifts.
* Collaborating with Level 1 & 2 ServiceDesk/Support teams to hand off escalations, notify of system issues, and provide knowledge transfer.
* Working closely with other Level 3 Engineering Teams to transfer knowledge and update product/service owners of issues.
To be successful in this role, you should have strong experience handling support for major issues efficiently and effectively to full resolution.
Key skills and experience required:
* Strong experience with Azure, O365, and related admin portals.
* Solid understanding of PowerShell and experience in automating tasks.
* Knowledge of ITIL standards, Problem, Incident, and Change Control, and ticket management.
* Experience with ServiceNow or other related full ITIL ticketing systems.
* Desirable skills include experience with Microsoft Intune, Azure AD, Power Automate, Azure Virtual Desktop, MDM, and Application Packaging.
Cognizant offers a dynamic and innovative work environment with opportunities to learn and develop your career.