Join Our Team: Night Security Team Member
40hr per week Full Time contracts available
About Us: Lost Shore is about
bringing a world-first and world-beating surf resort to the outskirts of the
capital. The largest inland surfing pool in Europe, has arrived next to Europe’s
largest indoor climbing arena, and is putting Scotland on the map for all the right
reasons!
But it’s the range of other activities and leisure offerings
that make us so special, offering something for everyone.
Picture a surfing paradise where surfers, tourists, and
locals converge—a place where adventure meets relaxation.
The Role: Night Security Team Member
The Night Security Team play a critical part in determining
our Visitor's out of hours onsite experience, including responding to queries,
dealing with incidents and resolving issues in an appropriate, safe and timely
manner.
What you will be doing:
§ Responding to issues and queries about the Resort, from
both Visitors and 3rd parties, either in person or on the phone.
§ Working as a Team Member of the Safety and Security Team,
the role involves out of hours work and at times, lone working.
§ Accountable for delivering a world class Visitor
experience in a safe, appropriate and legally compliant manner.
§ Reporting to the Health, Safety and Security Manager and working
with and alongside other Managment Team Members.
Visitor Experience: Utilise in-depth knowledge
of resort offerings to understand visitor needs, communicate effectively with visitors and colleagues, gather feedback, and collaborate with the Visitor Experience Manager to help exceed
targets for returning visitors, ensuring guest satisfaction and loyalty.
Working as a Team: Support the Safety and
Security Manager to foster a positive work environment, maintain open
communication channels, address challenges promptly, and ensure adherence to
People Policies and Procedures, contributing to a cohesive and effective team
dynamic.
Ways of Working: Work with the Safety and
Security Manager to maintain legal compliance and uphold brand values,
supporting the Management Teams in incident management and providing accurate
records to ensure effective communication and resolution.
Qualifications, Skills and Experience
§ A valid in date Frontline Door Supervision SIA Licence or
the ability to be supported to achieve this.
§ Demonstrated ability to handle issues independently and
escalate when necessary, ensuring smooth operations.
§ Strong commitment to customer satisfaction, maintaining
high standards and building lasting relationships with stakeholders.
§ Exceptional organisational, report writing and
time-management skills, ensuring attention to detail and effective task
prioritisation.
§ Ethically minded with a dedication to equality, diversity,
and inclusion, coupled with a calm demeanour in challenging situations.
§ Available for overnight shifts, including periods of lone
work, particularly during site closures.
Why join the Lost Shore Team?
* A
front-row seat to Europe’s largest inland surf resort.
* Sunsets
over the surf lake (because everyone need a moment to breathe).
* A
team that knows how to have fun at work but equally understands the value
of hard graft.
* A
chance to put your stamp on Lost Shore’s legacy.
* On
top of an attractive salary, you will also enjoy a competitive benefits
package including 28 days paid holiday, pension and lots more!
*Please note, we will be carrying out interviews
whilst this advert is live. Please submit your application as early as possible
to avoid disappointment. *