We are recruitng for an IT Tech Bar Engineer (2nd line) on contract to work for a NHS Department in Worcester.
DUTIES:
* Assistance with IT related queries & general basic enquiries
* Assist users logging into and logging tickets within service Now
* Complete administration within Service Now (log/update and close tickets)
* To look up and check progress of IT support calls if requested.
* Hardware diagnostics: carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue)
* Check warranty and report to supplier or replace if out of warranty from Stock.
* Device rebuilds and ensure compliant before re-issue (configured with latest windows updates)
* Install & troubleshoot software.
* Office 365 suite knowledge for troubleshooting.
* Basic Use of Active Directory - EG: PW resets, Bit locker recovery
* Basic use of SCCM
* Basic use of Nexthink
* mail administration (creating accounts, PW resets, applying O365 Licences, leavers and Joiners, shared mailboxes, Multi factor authentication)
* Troubleshoot/fix MFA issues
* Educating users in; logins, mail, MS Teams, outlook, Cisco VPN