At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. That being said, we also know life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That’s why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support. A new opportunity has arisen for a Product Incident Advisor to join our team on a 12 month secondment. Working alongside the Product Incident Manager the successful candidate will work to co-ordinate and facilitate the Company's response to product incidents, ensuring Tesco complies with legal obligations and that brand reputation is maintained. This role would suit someone that has a understanding of UK food and non-food safety regulatory environment. Convening product incident & product crisis management teams when necessary Record and document next steps from incident management meetings, following up to ensure necessary actions are progressed Maintain records of incidents and disseminate to internal stakeholders Ensuring all EPWs/Recalls are issued and recorded in a timely and accurate manner Issuing EPW/Recall data on a Weekly & Periodic basis and reporting this to the wider business. Tracking EPW/Recalls compliance through project completion on MyWork and escalating any non-compliances Organise product incident reviews, record next steps and ensure necessary actions are progressed Monitor serious customer complaints in real time to ensure early intervention and a better customer journey Providing out of hours support on a rotational basis and liaising with Security Support to ensure all product issues are dealt with in a timely manner - Liaising with Stores, Depots and Customer Engagement Centre to ensure all product queries are dealt with in a timely manner Collaborating with colleagues in Business Support to ensure effective working across the organisation Coaching and supporting the wider team using my experience - Identifying areas for continuous improvement Project management skills An understanding of UK food and non-food safety regulatory environment Good analytical skills with methodical approach to problem solving and strong attention to detail LI - EF1 LI - Hybrid