This post will support the Quality and Data team in the delivery of quality, audit, risk and improvement requirements for the Hospice ensuring compliance with regulatory, national and local legislation.
Main duties of the job
We are looking for a dynamic, motivated individual with high personal integrity, commitment, and empathy with the aims and values of the Hospice, and a keen interest and experience in data analysis and quality improvement. Demonstrative experience in a similar role in NHS Healthcare would be an advantage, but not essential as full training would be given.
About us
Bury Hospice is based in the heart of Bury, Lancashire and are specialists in Palliative and End of Life care, providing both in patient and outreach services to the Bury community.
Job responsibilities
Compliance
1. Maintain, monitor and track the evidence submitted to the CQC preparedness evidence repository.
2. Work with departmental leads to ensure all HR administration is compliant in line with targets and follow escalation processes for non-compliance (including mandatory training, onboarding, appraisals, sickness & holiday absence).
3. Responsibility for processing of DBS and Occupational Health clearance checks.
4. Monitor and track policy register, ensuring adequate and appropriate triggers are sent to relevant managers for review.
5. Assist the AD of Quality and Corporate Services with tracking of Audit and Monitoring Plan.
Governance and Quality Improvement
1. Co-ordinate and contribute to the Quality and Governance framework across the organisation including tracking of actions on the improvement plans.
2. Support the Quality and Data team and all Hospice teams in meeting regulatory responsibilities.
3. Assist on specific quality improvement programmes including IT development, education competency frameworks and tracking audit cycles and actions.
Data and Reporting
1. Assist in analysis of clinical and non-clinical data for submission to Senior Leadership Team, internal, external and regulatory bodies as applicable.
2. Lead in driving and analysing Service user and fundraising event feedback in an evolving digital (and accessible) format.
3. Assist AD of Quality and Corporate Services in the production of Quality data dashboards and other reports for Chief Executive, Senior Leadership Team and Board of Trustees on a monthly and quarterly basis as required.
4. Support internal audit reviews ensuring learning and practice is shared.
5. Network with similar post holders both regionally and nationally in order to support benchmarking for Bury Hospice Services and also keep up to date with quality agenda in healthcare.
6. Liaise with 3rd HR consultant to ensure accurate completion of HR portal (staffcare).
7. Support Hospice teams in providing best practice and learning through the promotion of quality improvement and audit.
Person Specification
Qualifications
1. Relevant academic achievement with IT and/or data management (as appropriate).
Experience
1. Practical experience of administration, data extrapolation, producing succinct reports in MS Word and Excel.
2. Experience working in a multiple disciplinary organisation.
3. Knowledge of information systems.
4. Knowledge of project management.
5. Knowledge of proof-reading, understanding policy and procedures.
6. Some knowledge of risk management, clinical and corporate governance and its impact on the organisation.
7. Clear understanding of the national and local healthcare agenda.
8. Ability to interpret and apply national and local policy.
9. Demonstrable experience in managing risk.
10. Demonstrable experience of admin within healthcare setting.
Other Essential Requirements
1. IT skills including database management, document management and cloud-based systems.
2. Track record of embracing and supporting change management.
3. Ability to build relations and influence people at all levels.
4. Excellent organisational skills with the ability to work calmly and methodically when under pressure.
5. A naturally collaborative team player.
6. High personal integrity and commitment.
7. Empathy with the aims and values of the Hospice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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