Job summary To offer leadership and specialised guidance regarding all aspects of eRostering and Temporary Staffing, including terms and conditions, employment legislation, policies, and procedures. Directly line managing the Temporary Staffing Administrators and the e-Rostering Co-ordinators they will be expected to provide full supervision and oversight for e-Rostering and Temporary Staffing services ensuring that the needs of the organisation are met whilst maintaining a high standard of customer care/service Are you ready to take on a pivotal leadership role within Temporary Staffing? As the Deputy Temporary Staffing and e-Rostering Manager, you will play a key part in shaping the Trust's approach to temporary staffing and e-Rostering, ensuring efficiency, compliance, and exceptional service delivery. This role requires a strategic thinker with a strong understanding of workforce planning, rostering systems, and temporary staffing solutions. You will oversee the daily operations of Temporary Staffing Administrators and e-Rostering Coordinators, ensuring the seamless provision of staffing solutions that meet the organisation's evolving needs. Main duties of the job Main Duties and Responsibilities - Oversee the efficient delivery of temporary staffing and e-Rostering services, ensuring workforce requirements are met through effective analysis and planning. - Collaborate with wards and departments to address staffing and rostering needs. - Supervise e-Rostering and Temporary Staffing systems (Allocate, Trust ID, Trac, Patchwork), maximising their benefits for the Trust. - Liaise with system providers to implement updates with minimal disruption. - Lead and manage projects from initiation to completion across services. - Manage the daily operations of Temporary Staffing Administrators and e-Rostering Coordinators, ensuring high-quality service. - Develop and update user guides and SOPs to enhance organisational processes. - Conduct audits, monitor KPIs, and ensure compliance with policies and procedures. - Act as deputy for the e-Rostering and Temporary Staffing Manager, representing the Trust at meetings. - Deliver training to stakeholders, upskill team members, and ensure best practice guidance is followed. - Work with Workforce and Finance teams to monitor budgets, resolve discrepancies, and ensure accurate payroll administration. - Manage agency relationships, oversee recruitment processes, and maintain compliance with NHS standards. - Support reporting requirements, address FOI requests, and keep records up to date. About us At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly: Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement. Ranked 1 among all Trusts in North and Central London for all People Promises and themes. Ranked 1 among all Acute Specialist Trusts for "We work flexibly." At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive. Joining our organisation means enjoying a wide range of staff benefits, including: 24/7 access to wellbeing support through our Employee Assistance Programme. A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment. Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare At RNOH, we are more than a workplacewe are committed to patients, to excellence and the wellbeing of our staff. Date posted 12 March 2025 Pay scheme Agenda for change Band Band 7 Salary £51,883 to £58,544 a year per annum inclusive of outer London HCAS Contract Permanent Working pattern Full-time, Home or remote working Reference number 392-RNOH-1187 Job locations Royal National Orthopaedic Hospital Stanmore HA7 4LP Job description Job responsibilities You will have the opportunity to lead system improvements, collaborate with key stakeholders, and drive best practices in workforce management. If you thrive in a dynamic environment, have a passion for operational excellence, and want to make a real impact, this is the role for you. Join us and be part of a team dedicated to delivering high-quality patient care through effective workforce planning. Develop strong relationships with the Trusts roster supplier, attending regular meetings with the customer success team to optimise system use and address concerns. Work closely with recruitment agencies to manage agency personnel matters, including bookings, complaints, and invoicing. Assist with invoice authorisation and audits to ensure compliance with agreed terms and rates. Oversee training compliance for all bank-only workers in collaboration with the Learning & Development Team and the Medical Device Trainer. Identify and implement improvements to Allocate products, raising support tickets via the RLDatix Portal as needed. Manage ESR and Optima interface requirements in line with strict payroll deadlines. Support roster reconfigurations, consulting with managers to implement necessary changes. Administer ID badge distribution and maintain stock of necessary supplies. Monitor workforce supply, developing recruitment strategies to address demand and skills shortages. Lead the bank worker recruitment process, ensuring compliance with NHS Employment Check Standards. Oversee payroll administration to ensure accurate and timely payment. Ensure the finalisation of rosters, escalating issues when required. Support reporting requirements, FOI requests, and audit information gathering. Maintain relevant sections of the Trust intranet and keep accurate workforce records using Allocate and Patchwork systems. Job description Job responsibilities You will have the opportunity to lead system improvements, collaborate with key stakeholders, and drive best practices in workforce management. If you thrive in a dynamic environment, have a passion for operational excellence, and want to make a real impact, this is the role for you. Join us and be part of a team dedicated to delivering high-quality patient care through effective workforce planning. Develop strong relationships with the Trusts roster supplier, attending regular meetings with the customer success team to optimise system use and address concerns. Work closely with recruitment agencies to manage agency personnel matters, including bookings, complaints, and invoicing. Assist with invoice authorisation and audits to ensure compliance with agreed terms and rates. Oversee training compliance for all bank-only workers in collaboration with the Learning & Development Team and the Medical Device Trainer. Identify and implement improvements to Allocate products, raising support tickets via the RLDatix Portal as needed. Manage ESR and Optima interface requirements in line with strict payroll deadlines. Support roster reconfigurations, consulting with managers to implement necessary changes. Administer ID badge distribution and maintain stock of necessary supplies. Monitor workforce supply, developing recruitment strategies to address demand and skills shortages. Lead the bank worker recruitment process, ensuring compliance with NHS Employment Check Standards. Oversee payroll administration to ensure accurate and timely payment. Ensure the finalisation of rosters, escalating issues when required. Support reporting requirements, FOI requests, and audit information gathering. Maintain relevant sections of the Trust intranet and keep accurate workforce records using Allocate and Patchwork systems. Person Specification Education & Qualifications Essential Educated to degree level or equivalent experience Evidence of continuing professional development Allocate accreditation Recognised leadership and/or management qualification or equivalent Desirable Master's degree or equivalent level of experience Knowledge, Training & Experience Essential Knowledge of generating and analysing reports that contain complex data Demonstrated experience in managing change, resources, and personnel effectively Extensive administrative expertise, including proficiency Microsoft systems and report generation. Proven track record in handling complaints and ensuring compliance Experience of leading projects across services and organisational wide High Level of experience within ESR, TRAC Experience in Heathroster implementation and compliance Desirable Background of managing large-scale rostering projects Knowledge of information requirements and standards within a healthcare environment Specific Skills Essential Ability to present complex information to a variety of audiences, verbally and in written reports Demonstrates strong attention to detail with a commitment to professionalism and quality The capacity to lead a team and cultivate employees to reach their maximum potential. Person Specification Education & Qualifications Essential Educated to degree level or equivalent experience Evidence of continuing professional development Allocate accreditation Recognised leadership and/or management qualification or equivalent Desirable Master's degree or equivalent level of experience Knowledge, Training & Experience Essential Knowledge of generating and analysing reports that contain complex data Demonstrated experience in managing change, resources, and personnel effectively Extensive administrative expertise, including proficiency Microsoft systems and report generation. Proven track record in handling complaints and ensuring compliance Experience of leading projects across services and organisational wide High Level of experience within ESR, TRAC Experience in Heathroster implementation and compliance Desirable Background of managing large-scale rostering projects Knowledge of information requirements and standards within a healthcare environment Specific Skills Essential Ability to present complex information to a variety of audiences, verbally and in written reports Demonstrates strong attention to detail with a commitment to professionalism and quality The capacity to lead a team and cultivate employees to reach their maximum potential. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal National Orthopaedic Hospital NHS Trust Address Royal National Orthopaedic Hospital Stanmore HA7 4LP Employer's website https://www.rnoh.nhs.uk/ (Opens in a new tab)