Customer Logistics Director EMEA (Design & Strategy) Yorkshire / Hybrid (3 days per week in the office)Highly Recognisable Global FMCG About the role: I'm thrilled to partner exclusively with this fantastic global FMCG business on their search. This business has reinvented categories, had exceptional growth and disrupted a complex industry. They are well known for their brands and high performing culture We are looking for a driven and strategic Customer Logistics Director EMEA to lead the growth of the EMEA Customer Logistics/O2C function and build collaborative retailer partnerships. As part of the successful growth, you’ll be instrumental in developing and implementing processes that ensure service excellence and cost reduction. This role will lead and grow our customer logistics and order management teams across EMEA, you’ll be comfortable working at pace and passionate about fostering a culture of continuous improvement. Key Responsibilities: Lead EMEA Customer Logistics/O2C Strategy: Oversee the design and delivery of the order management activity through a passionate and diverse team, focused on action, ownership, and delivery The role across the next 6-12 months will be focused on driving excellence across the customer service and logistics function, reviewing best practices and setting the foundations for successful growth, developing people focused culture as well as customer partnerships. Strategic Leadership: Lead, mentor, and develop the EMEA team, fostering a high-performance culture. Retailer Partnerships: Build and maintain collaborative relationships with key retailers across EMEA driving operational efficiency and cost improvements and broad cost-to-serve projects. Process Optimisation & Reporting: Standardise and drive improvements across O2C function and reviewing reporting quality to enable data-driven decisions to enhance service, customer visibility, quality and reporting. What You’ll Bring: Highly experienced in leading Customer Logistics/Customer Supply/O2C strategy, setting best practices across European/EMEA regions within a multi-channel environment Passionate, people leader leading through coaching and mentorship. With a growth mindset, strong bias for action able to adapt and pivot to changing situations Track record in delivering cost-to-serve and OTIF initiatives with a relentless approach to delivering world class service Excellent influencing and negotiation skills, building and developing relationships internally and with retailers Why should you be interested? An exciting opportunity to lead a critical function in a high-growth, dynamic business environment. You'll play a pivotal role in enabling the growth of the EMEA region with autonomy and ownership to drive real change in a collaborative, driven and supportive culture. Don’t meet every single requirement? Studies have shown that underrepresented groups are less like to apply to jobs unless they meet every single qualification. Pod Talent is dedicated to building diverse and inclusive teams with our clients So if you are excited about this role but your past experience doesn’t align perfectly with every requirement, we encourage you to apply as we are always on the lookout for great talent If this is an opportunity you feel would be suited to your skills and experience and are interested in finding out more then click Apply now or contact Seb Taylor at Pod Talent.