Main area Radiology Grade Band 3
Contract Permanent: Monday to Sunday
Hours Full time - 37.5 hours per week (8am - 19.00 pm Monday to Thursday and 8-19.30 Friday to Sunday working 4 days on and then 4 days off on a rotation to cover a 7 day a week service)
Job ref 164-6622392
Employer Nottingham University Hospitals NHS Trust
Employer type NHS
Site Nottingham University Hospital
Town Nottingham
Salary £24,071 - £25,674 per annum
Salary period Yearly
Closing 22/12/2024 23:59
Radiology Patient Flow Coordinator
Band 3
Job overview
An exciting job role has been created to become an integral member of the Radiology Team. The post holder will be expected to coordinate ED and inpatients radiology referrals and to manage the Virtual ward referrals for Radiology. They will work in collaboration with the Radiologists, Radiographers, organising patient flow within Radiology to ensure timely access and resolution of queries which may affect patient flow across the whole department. They will work on a rotation to provide service cover across 7 days.
Main duties of the job
To assist in the efficient running of the Radiology Department by liaising with wards/ ED/theatres and porters to ensure patients arrive in a timely manner and are correctly prepared for imaging. The post holder will support the Radiographer team leader and Radiology registrars by performing non-clinical tasks which will release radiographer and registrar time to support scanning and reporting of the patients.
They will take actions to avoid delays such as contacting wards to establish patient status and readiness for the scan, explaining what is required.
A proactive approach is required to pre-empt delays where possible by using their knowledge and understanding of Radiology as well as the Virtual Ward pathway and hospital systems such as CRIS/Medway and Nerve Centre in order to monitor the patient flow and identify issues.
Detailed job description and main responsibilities
To have an overall understanding of what patients are waiting for and proactively address delays by liaising with the relevant referring ward/area.
Have an awareness of capacity within each area to ensure patient flow in each area is as smooth as possible and reduce situations of patient build-up and conversely poor utilisation of the scanner.
Take responsibility for answering hospital calls regarding in-patients to a central Radiology number including calls from referring clinicians and give proactive advice, problem solving and escalating as appropriate. This will include re-organisation of existing workload on a frequent basis in response to queries received from consultants, registrars and external clients.
Answer all queries regarding scan times and results availabilities for all in-patients attending Radiology.
Liaise with wards to discuss patient preparation for scan and ascertain as to whether the patient is ready and alert any issues which may affect patient flow to the Senior radiographer in the relevant modality.
Place patients onto Nerve Centre portering and contact the porters to discuss any patients that do not attend within 30 minutes of requested time. Escalate to site matron/Radiology Bronze contact as necessary.
Communicate rejections of radiology requests to the wards, entering also on Nerve Centre.
Gather any additional information required by the Radiology Team to enable good patient flow and effective utilisation of key scanning equipment.
Assist with the management of patient pathways by giving clinicians relevant information to enable pathway progress.
Person specification
Qualifications
* 5 GCSEs or equivalent grade C and above
* NVQ3 Administration related subject
* NVQ level 2 in administration related subject
Experience
* Has had patient centred administration experience
* Shows experience of managing own workload
* Excellent customer and communication skills
* Can work in a pressured environment
Communication and relationship skills
* Excellent telephone manner
* Demonstrates good teamwork
* Clear listening, written and oral communication skills
Analytical
* Understanding importance of instruction and written procedures
Organisational
* Able to coordinate workload
* Knows how to prioritise
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
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