About the role About the role As a Customer Service Advisor, you’ll play a pivotal role in shaping the customer experience and supporting our technical team. This is not just a customer service role—it’s a unique opportunity to leverage your dental knowledge to make a real difference. You’ll be the first line of support for our clients, helping them diagnose issues with dental equipment, providing practical advice, and guiding them through troubleshooting steps. Your insight will ensure that clients have a smooth, efficient experience, and you’ll serve as a vital bridge between our clients and our technical team. Key responsibilities Professionally handling customer inquiries and managing communication through various channels (phone, email, text, WhatsApp). Resolve minor equipment issues. Call routing to the appropriate teams based on the nature of the inquiry. Recording customer interactions and job details accurately within the CRM system Collaborating with internal teams to enhance customer service delivery Regular follow-ups on job status and ensuring task completion reinforce customer satisfaction Prioritising task by urgency and complexity Establishing rapport and transparent communication throughout the service process About You You’ll bring a blend of dental industry experience and strong customer service skills to the role, along with a keen interest in troubleshooting and technical problem-solving. Here’s what we’re looking for: Prior experience in the dental industry A genuine interest in understanding and solving equipment issues Strong customer service skills, with a passion for helping clients and creating positive experiences. A team player who works well with others Organised and Detail-Oriented If you don’t meet every single qualification but feel passionate about this role and believe you bring valuable experience, we still encourage you to apply. At Anglian Dental, we value diverse perspectives and are committed to providing opportunities for growth and learning. Anglian Dental is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Salary Competitive Location Anglian Dental Head Office - Anglian Dental, Park Farm Business Estate, Park Farm Ln, Nuthampstead, Royston SG8 8LZ About us Anglian Dental has been keeping surgeries working for over 30 years and we have been able to do it through the quality of the products and services we provide To us it’s all about understanding the clients needs and vision, so that we can design a practice that works for them. We have industry-leading response times and we have already over 700 dental practices relying on us, and our numbers will increase significantly by 2024. The key to our success is our people, and this is why at Anglian Dental we believe in investing in our workforce and creating an environment that works for them. This is the most exciting time to join us, as you will be part of the team that will make our vision come true, which is “to become a one-stop-shop for surgery creation and maintenance, available anywhere in the UK”. Our Values are our core: Working at Anglian Dental also brings with it a whole host of rewards and benefits, including: Team Bonus Annual Salary Review Health shield benefits Monthly Headspace Hour Enhanced holiday entitlement – 33 days in total, including bank holidays Enhanced Maternity and Paternity pay Referral Bonus Paid Sick Leave Free parking on-site and electric Vehicle charging points Unlimited coffee, refreshments & lunch on-site Training and development opportunities