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McDonald's is one of the most recognized brands in the world, and at the core of that brand is our commitment to a set of values: Serve, Inclusion, Integrity, Community, and Family. We live by these values daily and are dedicated to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and creating opportunities for all.
Position: Shift Manager
As a Shift Manager, you will be responsible for completing all shift work requirements by orienting, assisting, and coaching employees. You will ensure all standards are met by adhering to production, productivity, quality, and customer service standards. Your role involves monitoring operations, reallocating resources, and resolving operational issues.
You will work within a multi-million-pound restaurant and manage a team of 100 or more employees. You will be part of the management team driving your restaurant forward by increasing sales, enhancing profitability, and delivering an outstanding customer experience.
This position is suitable for individuals with experience in managing and leading teams within retail, hospitality, business, or customer-focused environments. The role is restaurant-based and involves working flexible shift patterns, including weekends and bank holidays.
Position Requirements:
* Display leadership and serve as a role model for customer-focused behaviors to delight our customers.
* Deliver personalized service and connect with customers.
* Lead by example.
* Adapt to customer needs through your team.
* Respond to customer queries, staying informed about our food and promotions.
* Use initiative, confidence, and problem-solving skills when interacting with colleagues and customers.
* Treat all colleagues and customers with courtesy and respect.
Position Attributes:
You will work various shifts, including breakfast, evenings, and possibly overnights (if operating 24 hours), to gain experience in all aspects of the business.
Benefits Package:
Includes holiday pay, service awards, pension scheme enrollment, meal allowance, employee discounts from top high street and online brands, and much more.
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