An enthusiastic and suitably qualified IT Support Technician is required to support the development of the Wishford group of independent schools.
The successful candidate will have a good intellect, work ethic and a practical aptitude for IT & technology in general. The role will include 1st line work and some 2nd line work. Experience of providing IT & MIS support in a multi-site service business would also be beneficial.
This role is working within the Central IT Team, based at Rupert House School in Henley. You should expect to work in other schools local to Rupert House, such as St Edward's Prep in Reading weekly, with trips to other schools such as Westonbirt and in the home counties monthly, to support the wider team.
Costs of travel and subsistence are fully reimbursed. Due to this, a full clean UK driving licence and own transport is required.
Responsible to: IT Service Manager/Group Head of IT Services
Hours, Salary & Benefits:
Hours: 5 days a week, (40 hours). 8:00 am - 5:00 pm with 1 hour unpaid lunch break.
Salary: £26,000 - £30,000 depending upon experience
Benefits:
* 5% employer pension
* EV scheme with Octopus
* Cycle to work scheme and shopping discounts
* Means tested staff discount
* Free lunch if working in one of our schools
* 25 days holiday + bank holidays per annum
* Access to the group's counselling scheme
* Access to fully funded apprenticeships, up to L7
* Personal accident at work cover
* Discretionary Christmas stand down
Job Description:
Working within the Central IT Team, based in our Henley office, the IT Support Technician will be responsible for:
* On-site hardware, software & infrastructure support for schools within our group
* Working with staff to understand and resolve issues within schools
* Providing ad-hoc training and support to staff and teachers where required
* Identifying more serious underlying issues and raising them in a timely manner with IT Management
* MIS management and technical support within our schools
* Providing first class customer service and IT support (1st and 2nd level technical support) to all users at Wishford Schools Group. Wishford Group has a ‘cloud-first’ strategy and with a focus on cloud services and cyber security
Person Specification:
This role is suitable for an experienced or an entry-level professional. You will have demonstrable customer service experience and will have possibly had previous experience of supporting users in an educational IT environment (not essential) and cloud-based services. A fast learner with the ability to follow processes and procedures, you will be able to prioritise and manage several tasks at the same time.
Training will be provided where necessary and appointment will be subject to satisfactory references and an enhanced DBS check.
The successful candidate will have the following qualities:
* Honesty and integrity
* Ambition, energy, enthusiasm and commitment
* A positive can-do attitude and willingness to be hands-on
* Excellent communication skills and ability to build relationships
* A desire to achieve the very highest standards in everything they do
* Thoroughness and diligence
* Empathy to connect with colleagues
* Good time-management and task-management skills
* A full current UK driving licence
Full job description can be found in the candidate pack on TES or contact molly.rees@wishford.co.uk for an application form.
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Schedule:
* Monday to Friday
Work Location: In person
Application deadline: 24/01/2025
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