Job Context: You will directly report to a Service Manager. You will be responsible for ensuring that the direct care and support provided by North Yorkshire Council within a person's own home is safe, effective, responsive, caring, and well-led. You will lead and manage a range of senior care and support staff who provide personal care within people's own homes in the community, in extra care, or in LD short breaks settings, ensuring that the service complies with both the Care Quality Commission regulated activities as well as NYC policies and procedures. These services may include older people's day services, respite, or residential services.
Domiciliary care services are provided in the person's own home based within a local community or within an extra care scheme. Managers require registration with the Care Quality Commission and will need to undertake a successful interview process to achieve registration as a fit and proper person to manage a registered service. You will be required to work evenings and weekends as part of a 7-day service.
Requirements: Enhanced DBS clearance is required. This role involves spoken communications, so confident use of the English language is essential. It is highly desirable for successful candidates to have completed or be willing to complete a full course of COVID vaccination.
Job Specifics: Ensure that resources are used in a planned way to maintain an efficient and cost-effective service that takes full account of both changing needs and resource availability. Contribute to and implement an annual Service Performance Plan. Ensure quality outcomes for individuals while promoting their wellbeing, independence, and healthy outcomes. In conjunction with the line manager, contribute to the improvement and modernization of business processes consistent with the Council and Directorate standards and procedures.
Contribute to the development and maintenance of multi-disciplinary partnerships with other organizations, including health providers, Clinical Commissioning Groups, and other commissioners, exploring and negotiating on behalf of NYC on mixed models of service delivery within a specified service.
You will undertake, monitor, and sign off the induction of new starters, supporting their completion of the Skills for Care Induction. Ensure care staff work in accordance with individual care and service plans. Agree and organize services for new/transferring people. Ensure clear arrangements are in place regarding the provision of unscheduled care to residents in emergency situations.
Ensure effective communication with individuals using the service, families, carers, and others involved in caring for residents. Ensure Senior Care and Support Workers plan and implement rotas for staff cover, organize, and ensure adequate staffing cover, authorizing timesheets and other payments. Responsible for recruitment, selection, and induction of staff. Ensure risk assessments are carried out and that staff work within the Risk Management framework.
Responsibility for the health and safety and welfare of all staff in your area of responsibility. Monitor sickness absence across your area of responsibility. With appropriate guidance from Human Resources, take a lead role in proactively dealing with any formal issues arising from sickness absence, disciplinary actions, performance issues, grievances, etc. Appraise the line manager of matters arising that are particularly sensitive or controversial. Deal with any complaints assigned. Deputize for the line manager as appropriate. Contribute to the analysis of community needs and commissioning plans.
Job Purpose: Responsible for ensuring that the direct care and support provided by the specified North Yorkshire Council provider service and reablement is safe, effective, responsive, caring, well-led, and complies with both the Care Quality Commission regulated activities and NYC policies and procedures.
Operational Management: Be an authoritative source of information, advice, and guidance for adults with care and support needs, carers, and colleagues on services, policies, and processes including complex queries. Contribute to the continuous improvement of procedures and processes and the identification of potential efficiencies. Work collaboratively with colleagues in the Service to meet changes in demand. Support operational managers with their requirements.
Deliver targets as set down in the service and team plans. Provide advice and guidance to service users. Resolve any service delivery issues within available resources. Monitor and report on compliance with staff management policies and processes.
Resource Management: Manage and develop staff in the team ensuring they are clear about what is expected of them and are kept informed about their performance through appropriate supervision arrangements and appraisal. Monitor and report on the performance of the service through the provision of management information. Identify and inform the line manager of skills needed to support new ways of working. Promote a strong customer focus within the service and the organization as a whole.
Improve the performance of staff under line management and provide appropriate support and guidance. Deploy and manage assigned budgets and take corrective action where appropriate in liaison with the line manager.
Partnerships: Liaise with colleagues from a range of services across the Council and external organizations to implement new initiatives and change existing practices e.g., assessment staff, Health, District Council, and independent organizations. Maintain effective working relationships with partners and other external stakeholders to ensure the quality of service delivery is maintained for the service.
Work in partnership with Health, Voluntary and Private Agencies, families, and carers.
Strategic Management: Contribute and assist the line manager on specific strategic initiatives and projects, working with partners, customers, and stakeholders as appropriate to achieve service aims. Contribute to corporate objectives and transformation staffing issues as appropriate, working with managers to support service improvements, efficiencies, and implement new processes. In conjunction with other service colleagues, identify and recommend appropriate action to senior management and contribute to the development and implementation of guidance and action plans to enable and facilitate the delivery of key initiatives.
Communications: Develop and maintain effective relationships with all adults with care and support needs and their carers, and wider family and friends. Represent the service/organization through positive contribution at meetings, hearings, and other internal/external events. Communicate effectively and in the appropriate format with both internal colleagues at all levels and with external organizations to achieve the right outcome for the Council. Provide clear management including advice and guidance to the team in order to achieve service delivery. Use persuasive and negotiating skills to achieve the right outcomes for the service.
As appropriate, act as a mentor or coach to other staff, leading on development activities for the service.
Systems and Information: Provide reports to various audiences that include statistical information on the service area as requested.
Safeguarding: Be committed to safeguarding and promote the welfare of children, young people, and adults, raising concerns and responding to concerns as appropriate.
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