Job Description
Senior Customer Service Officer B2B
Chesham, Permanent
Circa 28k plus bonus
This great Senior Customer Service Officer B2B Sales Order Processor role in Chesham is working for a manufacturing and production company of wholesale equipment with a great leading client list of household brands they supply. This role is coordinating all new orders and the process from order processing to stock and delivery. Permanent position working with a great friendly and supportive team happy to provide training for a focused individual based locally to Chesham who is keen to gain skills or build on current ones with prior office-based experience, ideally speaking with customers/clients on the phone and email.
Senior Customer Service Officer B2B Responsibilities:
* Process incoming orders from corporate B2B customers
* Confirm prices, stock availability, and deliveries
* Raise quotations when requested
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships and trust with customers and the external sales team through open and interactive communication
* Provide accurate, valid, and complete information by using the right methods/tools
* Meet personal/customer service team KPIs and targets
* Handle customer complaints, providing appropriate solutions and alternatives
* Keep records of customer interactions
* Liaise with the 3PL warehouses ensuring all correct information is sent for orders to be fulfilled correctly and on time
Requirements and Skills:
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication skills
* Ability to multi-task, prioritize, and manage time effectively
* Used to working in a busy office environment (2 to 3 years experience)
* Highly computer literate and able to adapt to new systems quickly
* Good working knowledge of Microsoft Office
* A strong team player
* Flexible and keen to learn
What they offer in return:
* Base salary £28,000 per annum
* Company pension
* Great bonus of up to 20% per year
* 25 days holiday per year + statutory holidays
* Car parking provided
* Office based Mon-Fri 9am-5pm
Desired Skills and Experience: customer service, B2B, order processing, sales order, purchase order, stock, supply chain
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