Summary
The Avenue Clinic is looking for a Business Administrator apprentice to join our team. The role will involve working independently and as part of a team developing, implementing, maintaining and improving administrative services. You will develop key skills and behaviours to support your progression towards management responsibilities.
Annual wage
£9,984 a year
Commission and bonuses vary and are available to be discussed with candidate
Training course
Business administrator (level 3)
Hours
(Varies shifts between) Monday to Sunday, 7:45am - 8pm.
30 hours a week
Possible start date
Wednesday 26 February
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The role will be to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of the clinic, through support of functional areas, working across clients and consultants and resolving issues as requested. The flexibility and responsiveness required will allow you to develop a wide range of skills.
About Us:
We are looking for a motivated and hard-working apprentice to join our team, we offer an exciting opportunity for a motivated individual to start a career in business administration. As an apprentice, you'll gain hands-on experience and be mentored by experienced colleagues in a supportive and dynamic environment.
Key Responsibilities:
* General office administration (answering calls, managing emails)
* Maintaining databases and updating records
* Assisting with scheduling and meetings
* Supporting financial tasks (invoicing, payments)
* Coordinating internal and external communications
* Contributing to project tracking and process improvements
Requirements:
* Strong communication and organizational skills
* Enthusiasm for learning and business administration
* Basic proficiency with office software (Microsoft Office, Google Suite)
* No prior experience required – full training provided
What We Offer:
* Comprehensive apprenticeship training
* A supportive team environment
* Opportunities for career advancement after the apprenticeship
* 4 Days working/ 28 days annual leave including bank holidays
Where you’ll work
24 THE AVENUE
ALWOODLEY
LEEDS
LS17 7BE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LUMINATE EDUCATION GROUP
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
During your apprenticeship you will be enrolled at Leeds City College (School of Business) and will complete the following programme:
Level 3 Business Administration Apprenticeship Standard:
This programme will allow the apprentice to develop their skills, knowledge and behaviours through the practical period at college as well as in the workplace doing on-the-job training. The broad purpose of the occupation is to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
More training information
This is a 18-month apprenticeship (15 months for the practical period which includes the day release at college and 3 months for the end-point assessment).
Requirements
Essential qualifications
GCSE in:
* English (grade C/4)
* Maths (grade C/4)
* Three Different Subjects (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Analytical skills
* Logical
* Team working
* Initiative
* Non judgemental
* Software Knowledge
* Conduct Research
Other requirements
Please apply for the role as soon as possible, we are interviewing suitable candidates as and when we receive applications. Therefore, the role may close before the advertised closing date. Please review the current Apprenticeship National Minimum Wage guide (ANMW): On shift/ possible weekends. Varied Days working (average 4-5); Located close to bus routes; 28 days annual leave including bank holidays – two weeks to be used at Christmas when we are closed. Employer pays for an enhanced DBS check and employees are responsible for subscribing to the DBS update service. Casual uniform. Meals, fruit, tea, coffee & juice provided.