Company Description
Joinus at Accor,wherelife pulseswithpassion!?
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.?
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,?
Joinus andbecomeaHeartist.
Job Description
As a Front office Team Leader, you will play a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team. You will also:
* Provide leadership and guidance to the front office team, fostering a collaborative and goal-oriented environment
* Oversee daily front office operations, ensuring efficient check-in and check-out processes
* Deliver outstanding customer service, addressing guest inquiries and resolving issues promptly and professionally
* Collaborate with other departments to ensure seamless guest experiences throughout their stay
* Train and mentor front office staff, promoting their professional development and enhancing team performance
* Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
* Manage shift schedules and allocate tasks effectively to maximise team productivity
* Handle guest complaints and feedback with empathy and professionalism, ensuring timely resolutions
* Implement and maintain standard operating procedures for front office operations
* Assist in managing the department's KPI's and achieving financial targets
* Stay updated on local events and attractions to provide knowledgeable recommendations to guests
Qualifications
* Proven experience in a front office or reception role within the hospitality industry
* Strong leadership and team management skills
* Excellent customer service orientation with a friendly and professional demeanor
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously
* Strong problem-solving skills and ability to make decisions under pressure
* Exceptional communication and interpersonal skills
* Detail-oriented with a focus on accuracy and quality
* Flexibility to work various shifts, including weekends and holidays
* Ability to stand for extended periods and assist with luggage if required
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