Passenger Experience Assistant - 16hrs per week - FTC expiring 31st October 2025
About London Southend Airport
Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA.
As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.
Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from.
About the role
Our Passenger Experience Assistants play a pivotal role in the day to day operating and presentation of our airport. As one of the first faces our passengers see, they are responsible for ensuring the exemplary standard of service our passengers have grown to expect and enjoy, are consistently met. Here are the daily responsibilities:
* Attend to the needs and requests of all passengers.
* Check passengers and their baggage in for their flights at the check in desks.
* Support with the boarding of passengers onto their flights via the departure gates.
* Provide supported movement to passengers who require it, for example, someone with reduced mobility.
* Cover duties in the Food & Beverage and Retail outlets across the terminal.
* Assist the cleaning team throughout the shift, ensuring high standards of presentation are maintained throughout the airport.
* Provide assistance to passengers and customers within our Surface Access facilities.
* Fully embody the Airport's ‘One Team’ culture and understand that there may be times when required to undertake other activities to support the needs of the business.
* Understand that the Airport is in operation 24/7, so may be scheduled and expected to work any shift during operating hours, including early mornings, late nights, weekends, and bank holidays.
Skills, Knowledge and Expertise
To undertake this role, you need the following skills:
* Strong communication skills.
* Ability to work effectively both independently and as part of a team.
* Customer service experience with a commitment to delivering the highest standards.
If you require any reasonable adjustments regarding these points, please talk to us during the interview process.
We are proud to offer an outstanding benefits package designed with the wellbeing and job satisfaction of every colleague in mind:
* Apprenticeships – Opportunities to gain valuable qualifications from level 3 to level 7 (Master’s Degree Level) while at work, fully funded in various disciplines.
* Medicash - Cover for all airport colleagues providing access to virtual GP & Physio appointments, retail discounts, and a bespoke healthcare cash plan.
* Access to a Wellbeing app with features such as a mood tracker and counselling services.
* Employee Assistance Programme for confidential support and guidance on health and legal issues.
* ‘My Gym Discounts’ offering up to 25% off memberships with over 3,800 gyms throughout the UK.
* Mental Health First Aiders available for support.
* Cycle to Work Scheme providing savings on bikes and accessories.
* World Duty Free Discount.
Sound good? Hit that apply button, we can’t wait to hear from you!
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