Nestled in the heart of Portrush on Northern Ireland’s stunning Causeway Coast, the Marine and Lawn - Adelphi Hotel will be opening its doors in April 2025, offering a luxurious retreat with elegant design, and world-class hospitality. There has never been a more exciting time to join the Portrush Adelphi Hotel as we embark on a new journey under the Marine and Lawn Portfolio of Hotels and Resorts.
Position Statement:
There has never been a more exciting time to join the team at the newly refurbished Adelphi Hotel as we embark on a new and elevated culinary experience for our Guests. As a Food and Beverage Team Member you will be part of a team curating exceptional guest service and driving a hospitality experience like none other.
You will be responsible for:
* Providing the highest standards of service to guests, ensuring all guests needs and expectations are met
* Preparing and set up of food and beverage areas for service
* Ensuring the restaurant, lounge and beverage areas are maintained in a clean and tidy manner at all times
* Greeting guests, taking orders and serving food and beverages within the designated area
* Offering menu recommendations upon request and upselling additional products when appropriate
* Receiving payments for food and beverages
* Being knowledgeable about the facilities and service offerings within the hotel
* Assisting guests with any reasonable request for hotel services
* Ensuring that guest concerns are dealt with courteously and efficiently, reporting them to the Duty Manager.
Essential Criteria
* Excellent communication skills
* Excellent customer service experience
* Ability to work as part of a team
* Ability to work under pressure
Desirable Criteria
* Previous experience in a similar role
* Previous Hotel experience
The Perks
* A competitive salary and benefits package that reflects your experience and dedication.
* The opportunity to be part of creating an exceptional guest experience, working with a talented team of hospitality professionals.
* A dynamic and supportive work environment where your creativity and innovation will be valued.
* Staff meals, uniform, and ongoing opportunities for training and professional development.
* Discounts on stays and dining experiences for you and your family.
* Enrolment in pension from Day 1 for all eligible team members.
* Incentive schemes.
* Team Celebrations.
Equal Opportunities
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.
Right to Work
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.