Salary Range: £28,714 - £39,717 (dependent on experience) plus a flexible benefits allowance of up to £2,007 per annum and vehicle allowance of £2,600 per annum
Location: Woking
Contract: Permanent
Working Pattern: Flexible Hours/Full Time
Hours: 37 hours per week.
DBS Check: Yes
Closing Date: 05/03/2025 at 23:55
Reference: COM/25/305150
An exciting opportunity has arisen to join the housing team at Woking Borough Council. We are seeking a motivated, flexible, and pro-active person to join our Housing Team. The role will involve all aspects of rent collection and arrears management for a patch of homes at Woking Borough Council.
You will efficiently manage a patch in line with the council's rent policy and procedures, ensuring communication with tenants, leaseholders, licensees, shared owners, and garage renters throughout the rent collection and arrears management process.
We aim to embed a rent-first culture at Woking Borough Council. You will identify where tenants may be having trouble paying their rent, with early intervention in arrears cases and signposting to internal and external support agencies being key to our approach in the borough.
You will be responsible for monitoring rent accounts to ensure arrears actions are carried out in a timely, appropriate, and proportionate manner, ensuring communication with those in arrears is conducted in line with procedures and timescales.
You will use the housing management database, case files, and Mobysoft Rentsense in your day-to-day work. Where necessary, you will identify and pursue legal action such as Notice of Seeking Possession, Possession Proceedings, attending court, and acting as a witness where appropriate.
A full driving license and access to your own vehicle is essential for the role. Ideally, the successful candidate will have experience in rent collection and arrears management in the social housing sector, with a good knowledge of up-to-date relevant legislation.
The Council offers a generous flexi-time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.
Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups, including children. As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council, and further details can be found in the job pack.
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.
For an informal discussion about the role, please contact Katherine Hiscock, Acting Head of Transformation, on katherine.hiscock@woking.gov.uk or 07484 536842. No agencies please.
Interview Dates: 17 & 20 March 2025
How to apply
Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community. Please apply online via the link provided.
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