Apprentice Sales Adviser
Location: Warrington, Golden Square Shopping Centre, WA1 1QP
Employment Type: Permanent, Full-Time
About the Role
Retail is a fantastic path to start your career within the service or fashion industry. We need you to be a fun-loving, chatty sort who values customer service as much as we do. It wouldn’t work otherwise, would it?
We love people who strive to be the best they can be and who take pride in what they do. Whether it’s making sure your section of the shop looks the BEST, unpacking the delivery quicker than you did last time, or being the friendliest and most efficient cashier ever. We’ve got a thing for a bit of ambition and hunger for hard workers.
Your role will be based within a busy schuh store. You will be providing excellent service by delivering the schuh customer service values and be part of a team that maintains high standards of presentation & display; and efficiently handle stock, cash, and administration.
Your Responsibilities:
1. CUSTOMER SERVICE:
1. Deliver service that meets our customers’ individual needs & always exceeds their expectations.
2. Care & respect customers & your colleagues.
3. Acknowledge & greet customers and be aware of them at all times.
4. Move fast & react quickly to customer needs including telephone queries.
5. Politely deal with customer complaints and make customer-led decisions to find the right solution.
6. Acquire a sound knowledge of the product range including features & benefits.
7. Always offer alternatives when the customer's first choice is not available.
8. Positively promote the Company’s customer order service.
2. MERCHANDISING & DISPLAY:
1. Acquire a sound knowledge of store layout and merchandising techniques.
2. Merchandise and present products on all types of fixtures.
3. Ensure all display products are priced correctly and kept clean, tidy, and replenished.
3. CASH HANDLING & ADMINISTRATION:
1. Process sales and understand Company procedures for accepting all types of payment.
2. Understand the correct method for processing refunds and exchanges.
4. STOCK MANAGEMENT:
1. Receive, unpack, check and put away stock deliveries quickly.
2. Carry out stock counts and implement price changes quickly and accurately.
3. Organise the transfer of stock to other locations.
4. Ensure all stock is stored properly & safely.
5. Observe security procedures and minimise stock loss.
5. COMMERCIAL AWARENESS:
1. Know the store sales plans & other key targets.
2. Make suggestions to improve store performance.
3. Be aware of best and worst selling lines and give feedback on product.
4. Know the competition.
6. MISCELLANEOUS:
1. Understand and comply with the Company's Health & Safety policy and procedures.
2. Understand and comply with all other company policies.
3. Carry out further duties as required by Store Management.
This is an overview of some of your potential everyday tasks.
At schuh, you will be working towards the Retail Level 2 Apprenticeship Standard over 15 months.
What We Will Offer You:
Our Culture: You do you, and we do shoes. Our vision is People.Purpose.Progress, and we welcome applications from underrepresented communities.
Perks of the Job Include:
1. Up to 40% product discount.
2. Up to 29 days holiday (increasing to 34 after three years).
3. Your birthday off.
4. Flexible working hours.
5. Free shoes when you join us and another pair each year.
6. Perk platform for hundreds of discounts.
7. Stream your wages as you earn them.
8. Employee assistance programme.
9. A pension scheme.
About the Apprenticeship:
The Retailer Level 2 Apprenticeship Programme is designed for people looking to kick-start their career within the retail industry. Each apprentice will earn while they learn, gaining valuable work experience.
We work in partnership with Lifetime Training, who will support the successful candidate throughout the programme.
Click the "Apply Now" button to apply and check your eligibility for this role.
About the Location:
schuh Warrington is housed within the town’s Golden Square Shopping Centre.
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