Your new company
Hays is partnering with a non-governmental association to recruit for a temporary Investigating Officer. This role is based in Belfast City Centre.
Your new role
* Undertake impartial desk-based analysis and investigation of complaints from people who believe they have been treated unfairly.
* Investigate and analyse complaints in accordance with public policies/regulations and the operational procedures and standards of the Office.
* Communicate effectively with service users and public bodies in line with the values of the office.
* Identify the key issues in a complaint and make proportionate enquiries to gather relevant information.
* Analyse large volumes of information from a range of sources to decide on a case.
* Interview parties to the investigation and witnesses as appropriate.
* Reach conclusions, propose findings and make recommendations.
* Develop and issue relevant high-quality internal and external communications, including evidence-based briefings for senior management.
* Monitor and evaluate compliance with recommendations made to public bodies.
* Maintain accurate information on the case management system.
* Maintain professional working relationships with colleagues and key stakeholders; and promote the organisation at external events.
What you'll need to succeed
Educated to degree level (or equivalent) AND a minimum of 2 years’ relevant work experience in collecting and analysing information to arrive at evidence-based, written conclusions.
OR
A minimum of 4 years’ relevant work experience in collecting and analysing information to arrive at evidence-based, written conclusions.
Experience
* Strong analytical skills and the ability to use sound and balanced judgment to support well-reasoned and appropriate decisions.
* Identifying and interpreting relevant legislation, codes and guidance, regulation or procedural requirements.
* Excellent written communication skills with the ability to write clearly and capture all important facts and opinions in drafting letters and reports.
* Excellent organisational and planning skills including the ability to manage a significant and complex caseload and meet tight timescales.
* Strong interpersonal skills including the ability to deal with robust challenge whilst showing appropriate empathy.
* Experience of carrying out challenging interviews to gather information.
What you'll get in return
* Salary of £34,524 equivalent to £17.94 per hour.
* Hybrid working.
* Belfast City Centre Location.
* Temporary 4-month contract.
* Full-time working pattern.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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