Are you a solution-oriented leader ready to make an impact in logistics?
We’re looking for an Assistant Shift Manager to ensure smooth operations, collaborating with teams like Transport, Inventory, Returns, and Outbases, while building strong relationships with Commercial, Quality, People, and Health and Safety Functions.
You’ll report to the Shift Manager, providing support and stepping in when needed, driving efficiency and operational success. If you're passionate about leadership and team development, apply now to join a dynamic team!
Salary: £37,000
Shift Pattern: 4 on 4 off, 40.25 hours per week
Start/Finish time: 6pm - 6am
Location: Crewe (CW1 6BF)
Here's What You Can Expect To Be Doing
Leadership and Support:
* Report directly to the Shift Manager, providing vital support and stepping in when needed.
* Lead and motivate teams across various departments to maintain efficiency and operational success.
* Drive team development and foster a culture of collaboration and accountability.
Operational Excellence:
* Ensure smooth and efficient day-to-day operations across departments like Transport, Inventory, Returns, and Outbases.
* Complete incident reporting to ensure accurate documentation of any operational issue or safety concerns.
* Report maintenance issues and liaise with relevant departments to inform or help resolve the issues efficiently.
* Manage and escalate high-level tickets related to the operation, ensuring swift resolution.
* Cover other operation management roles when required.
People Management & Development:
* Conduct 1-1 and development chats to support employee growth and performance.
* Conduct welfare meetings to address employee concerns and wellbeing.
* Conduct and manage formal PIP processes to address performance issues and encourage improvement.
* Issue recognition cards throughout the operation to recognize employee efforts.
* Administer documented discussions to ensure clear communication and employee accountability.
* Conduct disciplinary hearings to handle employee conduct issues in a fair and consistent manner.
* Conduct grievance investigations to ensure issues are addressed and resolved fairly.
* Approve holidays, ensuring adequate coverage and staffing levels.
A Few Things About You
Warehouse Operations and Management:
* Strong knowledge of inbound and outbound warehouse processes.
* Hands-on experience in stock management, audits, and adapting to changing workloads.
Leadership & Team Development:
* Proven ability to motivate and develop a diverse team with fair, consistent leadership.
* Calm and solution-oriented under pressure, driving results and team success.
Operational Efficiency:
* Skilled in supply chain processes and cross-functional collaboration.
* Expertise in labor management, capacity planning, and dispatch to optimize efficiency.
Technical and Reporting Skills:
* Proficient in Warehouse Management Systems (WMS) and Microsoft Office.
* Experience in generating management reports to track performance and drive improvements.
Performance & Metrics:
* Strong understanding of key performance metrics, including damage rates and labor costs to improve operations.
A Bit About Us
We may have started small, but we’ve always had very big ideas. We launched in 2000 and we just haven’t stopped; a year’s worth of achievements always seems more like three at AO.
Our customers are now our biggest advocates, and we’ve made millions of them happy. We’ve even launched in new territories throughout Europe. Sometimes we have to pinch ourselves.
But, we’re determined to be the best electrical retailer in Europe, and for that, you need to be driven. We need to be bold enough to try new things, and smart enough to see them through. We need to care about people, and we always like to have a little fun as we do it.
We’ve designed our benefits to cover everything from big moments to little helps. As well as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.
• At least 5% contribution pension scheme*
• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.
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