Sales Advisor Position: Part time sales advisor (8 hours per week). Fixed term contract from 8th October 2024 - 5th January 2025 Location: Samsonite, Bicester Village, 112 Pingle Dr, Bicester OX26 6EU Availability : 8th October 2024. Job Purpose • Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. • Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities Customer Service/Sales • · Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. • · Introduce selling benefits and various features of merchandise range. • · Maximise sales through detailed product knowledge and add on sales • · Be knowledgeable about store layout, products and stock availability. • · Deal with customers in a cheerful, polite and efficient way, always considering their needs. • · Handle customer complaints and phone queries tactfully in line with Company Policy. • · Process transactions in an efficient and professional manner always adhering to Company Procedures. • · Be fully aware of Samsonite after sales service, Supplier’s warranties and areas covered. • · Maintain awareness of sales promotions, incentives and product brochures • · Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising • · Process deliveries and communicate any discrepancies under and over in an efficient manner. • · Ensure backup stock and stockrooms are kept in order. • · Be knowledgeable of all products (current and new) and selling benefits. • · Assist in layouts and maintenance of merchandising and internal displays. • · Read and action relevant Head Office communication • · Assist in stock counts as directed by Store Manager. Security • · To ensure that any security issues are acted upon where possible and reported to Management. • · To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping • · Maintain high standards at all times within the branch. • · Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties • · Handle telephone enquires in a polite, helpful and efficient manner; and ensure all messages are communicated. • · Ensure all customer enquires/orders are communicated to Head Office in accordance with Company Procedures. • · Open and close the store following Company Procedures. • · Carry out stock and personnel administration as directed by Management. Attendance • · To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. • · If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. • · If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. • · Any LOSS of business time must be made up and discussed with manager. • · To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. • · To adhere to company attendance policy Appearance • · Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety • · Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. • · Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities • To perform duties of a similar nature as required and directed by Management Skills required: • Constant standing, bending, frequent lifting of luggage up to 15 kilos. • Computer literate • Previous experience in retail • Ability to work under pressure • Team player and motivator • Target driven • Brand sensibility • Good command of English • Flexibility