Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills. Key Duties: Handling incoming calls on all existing bookings - B2B & B2C Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly. Monitoring the webchat functionality and usage / conversions on queries. Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview. Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents Create a Retention centric sales environment Develop a team progress and training system based on Balance Scorecard achievements Post Covid Team initiation and team build Skills Required: Experience in using Amadeus To offer expert knowledge and advice on destinations Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand. Developing excellent time management skills with the team Up selling to maximise revenue on bookings To efficiently perform all administrative duties associated with the role Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking Driven to achieve Company targets The Package: Salary: from £26,000 - £31,000 Plus, Target personal and group achievement Commission Interested: Please click to 'APPLY Or contact email