Job Title: Ice Cream Grocery.com Channel Manager
Location: Kingston Head Office
JOB PURPOSE
We are looking for a passionate and high-performing Grocery.com Channel Manager to lead and accelerate Unilever’s Ice Cream Grocery.com business. As the ice cream grocery.com channel manager you will lead our Tesco, Sainsbury’s, Morrisons, Asda, and Waitrose .com businesses and, in conjunction with our Senior Account Managers, be responsible for their online business performance and customer relationships.
Key focus areas for this role are:
* Serve your customer: You will lead the Customer/Unilever relationship for ice cream .com grocery with a focus on developing excellent customer relationships.
* Shopper first: You will grow categories through insight and data-driven decision making.
* Drive digital: You will be able to talk Digital with confidence.
* Better deal: The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy to drive the .com Joint Business Plans forward.
* Build the base: Through category-based selling to improve space, distribution, range & Point of Sale for your business.
RESPONSIBILITIES
* P&L responsibility for the .com element of our Top 5 grocery accounts, including the delivery of key metrics (sales growth, market share, profitability).
* Build collaborative, independent & multi-functional relationships with key grocery stakeholders (buyers, category, insights, merchandisers etc) to become a trusted supplier partner in .com.
* Build and negotiate an effective .com first Retail Media strategy and joint business plans across all Top 5 customers, with a focus on media spend and ROI.
* Development and implementation of successful marketing plans based on brand and customer priorities.
ALL ABOUT YOU
* Evidence of successful customer management, ideally from a previous or current customer facing role in either account or category management.
* Relevant digital/ecom/quick commerce experience, with a passion for digital commerce and demonstrable ability to understand and effectively track performance of the eCom business to identify positive growth opportunities.
* Must have an ability to navigate the organisation cross-functionally and manage key stakeholders across the business on performance.
* Can demonstrate an understanding of the key levers to win in eCom (Retail Media, Activation, Agencies, Brand teams) and can contribute individually and as part of a wider team to drive.
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