Working with us provides great benefits, including:
* Access your pay as you earn it through our financial wellbeing platform Wagestream, a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
* Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
* 50% off Food & Beverage at all our Hotels & F&B Venues
* Spa Discounts at our venues with a Spa
* Retail, Cinema & Leisure Discounts
* Development Opportunities via our Grow with us initiative, including Apprenticeship opportunities, our Development Programmes, and more!
* Monthly Star of the Month Awards
* Long-service Awards, that start after 1 year of service
* Recommend a Friend Incentive Be rewarded for referring someone you know!
* Access to a confidential Employee Assistance Programme (EAP) available 24/7, 365 days per year.
* Pension Scheme
* Other incentive programmes that run throughout the year
About the role
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, youll also create the warm atmosphere that makes our guests feel at home in any location.
Some of the duties youll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.
About you
* Experience in a similar or front facing customer service role with an outgoing and bubbly personality
* Strong communication skills through a variety of means
* Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
* Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. As a 7 day a week operation, shifts will be based on 5 days from 7 (full time) and pro-rata for part time
* High attention to detail and accuracy great at managing ones own time
About us
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
#INDLP
Located in Aberdeen's city centre, The Station Hotel lies opposite Aberdeen train station and offers rooms with free WiFi access in all areas. The hotel boasts a bar and restaurant, as well as a 24-hour front desk and a shared lounge area
Benefits
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Cairn Academy' Training & Development Opportunities
Meals on Duty
Uniform
Cycle 2 work scheme*
(* Applies to positions above minimum wage)
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