Job Description
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Customer Complaints Case Handler
Salary of £27,000
About this role
Our Complaints Resolution team are the customer advocates at the heart of our operation. They are here to solve problems for customers who need our support, and do this through their critical thinking and understanding of Capital One, and industry-wide policies and processes.
As a member of the team, you must have a passion for being the voice of our customers and be able to think creatively to influence how we deliver great outcomes.
We encourage ownership and accountability, so we’ll need you to listen to our customers, investigate their concerns and make a well-informed decision on behalf of Capital One. You will be empowered to use your judgment when deciding outcomes and will own the resolution for each of the customers you advocate for.
What you’ll do
1. Manage customer complaints from receipt right through to resolution, including a final written response
2. Understand industry regulation and how this matches with Capital One policies
3. Support customers and resolve their concerns
4. Do a thorough investigation to help understand their situation and find a resolution
5. Remain customer ...