Service Advisor
Up to £32,000 Basic
Monday to Friday
Guildford Area
"Every question you answer, every challenge you solve, you're not just fixing cars – you're building trust, one customer at a time."
My client prides themselves on delivering exceptional customer service and high-quality automotive care. They are seeking a dedicated and enthusiastic Service Advisor to join their team and help them continue to exceed their customers' expectations.
Job Description
Are you passionate about providing exceptional customer service and helping others? Do you thrive in a fast-paced, dynamic environment? As a Service Advisor, you will be the first point of contact for our customers, providing them with expert advice and support regarding their vehicle service needs.
Responsibilities:
* Greet and assist customers in a friendly and professional manner.
* Accurately assess customer needs and recommend appropriate services.
* Schedule service appointments and ensure timely follow-up.
* Communicate effectively with technicians to ensure proper vehicle repairs and maintenance.
* Provide cost estimates and keep customers informed about their vehicle’s status.
* Handle customer concerns with a positive and solution-driven attitude.
* Maintain a clean and organized service department.
Requirements:
* Previous experience in a customer service or automotive environment is a plus.
* Exc...