General Overview
We are currently seeking a self-motivated and enthusiastic person to join a fantastic company based in Lye. The successful candidate will be polite, efficient and will have excellent telephone manner when speaking to customers.
Typical Work Activities
1. Dealing with customers by telephone & email to advise despatch dates on orders.
2. Liaising with the factory to obtain despatch dates on orders that may be late or to confirm despatch dates and advise customers as required.
3. Liaising with our transport companies to confirm delivery dates on orders and advising customers as required.
4. Preparing and updating the Order chase list for the morning Production meeting, so that the factory are aware of all confirmed despatch dates given to customers.
5. Dealing with customer complaints regarding delivery of orders i.e. incorrect items, damaged goods, missing parts etc. and resolving them to an agreeable solution.
6. To complete the non-conformance paperwork for a customer complaint with the agreed action and passing onto the factory.
7. To check stock of replacement parts with the factory and order with the Production Planner if required.
8. Recording all non-conformances onto the customer complaint database.
9. Chasing completion of outstanding non-conformances through the factory.
10. Filing all non-conformance paperwork after completion from the factory.
11. Costing all of the non-conformances at the end of each month and completing graph analysis for Production/ Quality Manager.
12. Emailing the completed database at the end of each month including costs to the BSI consultant for analysis.
13. Help the Sales department by dealing with sales calls and enquiries during busy periods or when covering holidays and sickness.
The Person will need;
1. This person would need to be polite, organised, assertive and have previous sales and customer service experience including handling difficult customers from time to time.
2. To be articulate and well organised and have the ability to manage their own time in an effective manner.
3. To be a good team player and to encourage co-operation between all departments.
Job Information
Job Reference: JOB3169_1676380805
Salary: £25,000 per annum
Job Industries: Call Centre and Customer Service
Job Locations: Stourbridge, West Midlands
Job Types: Permanent
Job Skills: Customer Service, Administrator, Inbound calls, Outbound calls
What’s on Offer:
* Company performance bonus
* 21 days floating holiday plus Bank holidays
* Hours: Monday – Thursday 8:30am-5pm & Friday 8:30am – 4:30pm (30 minutes lunch)
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