My client is a prestigious award-winning organization, whose main focus is on delivering world-class customer service to its customers. This is a fantastic opportunity to join their growing business, which offers exceptional training in an outstanding professional environment.
If you have outstanding customer service delivery and great communication skills, then this is the opportunity for you.
The Role
The purpose of this role is to deliver excellent customer service to all of their customers, primarily through answering incoming calls, where no two calls are the same. To carry out all general administrative tasks relating to their customers' policy administration.
Responsibilities and Duties
1. To take incoming calls and respond empathetically, escalating more complex cases.
2. Navigate and understand the client's website and be able to promote this to customers.
3. Taking a range of phone calls from a variety of customers.
4. To communicate in a clear and accurate manner to customers, including providing information and signposting to approved services.
5. To accurately record information and update the system.
Experience and Skill Requirements
1. Desire to be part of a team that is passionate about customer service delivery.
2. Desire to be part of a team that is passionate about what they do, always willing to go the extra mile and treat others as they would want to be treated themselves.
3. Previous customer service experience.
4. Excellent attention to detail, with the ability to manage time and prioritize correctly in order to meet appropriate deadlines and targets to a high standard.
5. A minimum of 5 GCSEs at grade C/Level 5 or above, which should include Maths and English. In addition, one of these 5 must also be either Biology or a Double/Triple Science award.
6. A positive attitude, focused on improving service standards and customer outcomes.
7. Sound judgment and problem-solving skills.
Salary: Starting at GBP24,912 rising to GBP26,088 (after probation)
Hours: 37.5 hours per week (between the hours of 8 am and 7 pm and potentially Saturdays on rotation)
Benefits: Car parking on site, subsidized canteen, charity days, flexible holiday entitlement, comprehensive induction, commitment to ongoing training, pension, private health insurance, life insurance, cycle to work scheme plus others.
Example: 8 am - 4 pm
Please note when working a Saturday this is only 1 in 5 or 6 working for 3 hours, and you would then have an afternoon off in the week in lieu of this. This is not applicable to all teams. #J-18808-Ljbffr