Are you customer-centric with a passion for retail & luxury goods? Join the Pickett London team as Ecommerce and Sales Assistant Quietly exclusive and with a longstanding ethos to provide luxury leather goods that are handmade in the UK (whenever possible), everything about Pickett represents the unique character of artisanal luxury. Launched in 1988 by Trevor Pickett - the quintessential English eccentric - the Pickett brand has grown over the years and remains a proud purveyor of luxury goods. With over three decades of experience within the industry, Trevor has developed the brand into one offering a myriad of wonderful gifts and products. We are looking for a dedicated and enthusiastic Ecommerce & Sales Assistant to join our close-knit team. This role would best suit someone with a passion for retail and luxury goods, who enjoys working in a hands-on, customer-focused environment. From responding to inbound customer enquiries via phone and email and gift wrapping and packing customer orders, to product photography and uploading items onto our Shopify platform, this is a varied role with ample opportunity to grow and learn. You will be based in store, Monday-Friday 10.00am -6.00pm, with the occasional weekend requirement during busy periods. This role offers a salary of up to £27,000 depending on experience and offers the opportunity to learn. As Ecommerce & Sales Assistant, you’ll be responsible for: Going above and beyond for our customers, responding to all email and phone enquiries in a timely manner. Processing, carefully packing and dispatching of customer orders in line with brand standards. Providing expert knowledge on our product range, assisting with bespoke requests, and ensuring customer satisfaction. Managing product photography and uploads to our Shopify platform in partnership with our in-house expert. Working closely with the wider team to optimise the product placement on the website to reflect seasonal products, sales and significant events (e.g. Black Friday, Christmas). Assisting on the shop floor when required to meet the demands of the business. Key Skills & Experience for the role of Ecommerce & Sales Assistant: A customer-focused individual with a passion for delivering exceptional service. A team player with a can-do attitude, willing to assist with various tasks beyond the core job description. Someone with experience or interest in ecommerce, Shopify and luxury retail. Strong attention to detail—especially for website uploads, gift wrapping and presentation. Basic knowledge of Canva or photography editing is advantageous, but not essential. A flexible, hands-on approach to work, with a willingness to contribute to different areas of the business. How to Apply If Pickett London and this role is of interest, please apply now and follow the steps on screen to submit your application. We are partnering exclusively with Niche Recruitment to facilitate the application process.