We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good. Are you passionate about customer experience? Do you consider yourself a natural leader who thrives in a role where no two days are the same? If so, please read on-this could be your perfect opportunity TransPennine Express (TPE) wants to introduce a dedicated team of Assistant Station Managers at Hull Paragon Station. In this vital role, you'll support the Area Customer Experience Manager (Stations) by overseeing the station's customer proposition delivery and leading a team dedicated to delivering an excellent customer experience. As part of this team, you'll be key in representing TPE, building strong relationships with other Train Operating Companies (TOCs), TPE Delivery Partners and engaging with stakeholders to enhance the customer journey. About the Role? As part of a newly created team, you'll work closely with the Area Customer Experience Manager (Stations), leading efforts to keep Hull Paragon Station running smoothly, safely, and efficiently. You'll be instrumental in ensuring customer satisfaction and encouraging a high level of team engagement, all while representing TPE positively and professionally. Hull is a busy and growing Station on our network, with a high volume of commuters, leisure, and tourist travellers-offering numerous career and personal development opportunities. Key Responsibilities Customer Service Excellence: Provide a highly visible shift management presence and for leading delivery of the real-time customer experience proposition. Team Leadership and Motivation: Lead, support, and inspire the station's customer experience team. Encourage teamwork, manage performance, and maintain high employee engagement and accountability levels. Operational Management: Oversee station operations, including ticket offices and platform areas, ensuring resources are aligned with demand and standards are upheld in revenue protection, scheduling, and recruitment. Incident and Disruption Management: During service disruptions, you'll take ownership of the situation, work with TOCs, communicate with customers, and make quick, effective decisions to minimise impacts. Health, Safety, and Compliance: Ensure Hull Paragon Station adheres to TPE's health, safety, and security policies and maintains a safe and welcoming environment. Stakeholder Collaboration: Work closely with Network Rail, other TOCs, and station Delivery Partners to deliver a seamless customer experience and build positive relationships across the rail network. Who We're Looking For? The ideal candidate will demonstrate: - Customer Focus: A passion for delivering top-notch customer service, with a positive approach to problem-solving and a commitment to enhancing customer journeys. - Leadership Skills: Previous experience in a supervisory or management role within a customer service environment, such as transportation, retail, or hospitality. - Adaptability and Resilience: An ability to remain calm and composed during challenging situations, with the flexibility to handle the unexpected and make effective decisions. - Operational Knowledge: While rail industry experience is desirable, we welcome candidates willing to learn. Full training will be provided for the right individuals. -Strong Communication and Technical Skills: Strong math and English proficiency, good computer literacy (Microsoft Office), and excellent verbal and written communication skills. Additional Requirements - Flexibility to work various shifts, including weekends and evenings, with occasional on-call duties. Why Join Us? At TPE, we believe in putting our customers first and fostering a supportive work environment. As an Assistant Station Manager, you'll have the opportunity to contribute to the future of rail services at Hull Paragon Station and across our growing network. We offer a competitive salary, professional development opportunities, and the chance to be part of a team where your leadership makes a difference. If that sounds like the right fit for you, we'd love to hear from you, please click apply and complete an application form. What we offer? Excellent career prospects. A personal development plan. Structured training and development. Competitive salary paid on 4 weekly basis. Generous annual leave entitlement. Free TransPennine Express rail travel for you and your dependants. Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service for you and your dependants. Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home. Option to join the Railway Pension Scheme with significant employer contributions. Family friendly maternity and paternity benefits. Plus, high street and lifestyle discounts as well as a cycle to work scheme. Terms and conditions apply. Goings places has never felt better At TransPennine Express, it's our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it's ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we'd love to have you onboard. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.