Job Description
Responsibilities:
* Understand and build effective and efficient schedules around our clients and Care Professionals.
* Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations and templated effectively.
* Be responsive to changes in the schedule and liaise with relevant team members.
* Match Care Professionals to new clients in conjunction with the Client Service Manager and Quality Team, and arrange introductions.
* Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
* Ensure continuity of Care Professional’s visiting clients to provide a small team of matched Care Professionals
* Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
* Work with the recruitment team to ensure sufficient current and future staffing levels are met.
* Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
* Work closely with the Client Services Manager, Quality Team and Registered Care Manager to ensure that new client service enquiries are considered in full, and provide a written explanation should a service not be able to be accommodated
* Add and maintain all client and Care Professional information onto to the electronic scheduling system.
* Carry out any other duties deemed necessary for the successful operation of the business.
* Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Qualifications
Who we are looking for:
* Experience working in a scheduling role within a home care or other relevant environment such as logistics.
* Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
* Highly resilient and positive with excellent communication skills.
* Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
* Team player with strong interpersonal skills with the ability to build rapport quickly.
* Excellent attention to detail with the ability to multi-task.
* Logical and analytical with the ability to work on own initiative and meet deadlines.