Job summary This recruitment process will see the appointment of two candidates for two separate roles. Operational Support Manager - Theatres, Anaesthetics & Perioperative Assessment Operational Support Manager - Critical Care, Pain Management & Vascular Access Please note, that following the successful completion of a competency framework, the successful candidates will progress into a Band 7 Operational and Performance Manager. Further details can be provided at interview. Expected progression to band 7 would be within 18 months. The purpose of the role is to provide operational and senior administrative support to services within a clinical group. The role will support the operational delivery of a high quality, efficient and patient centred service in line with national and local Key Performance Indicators (KPI's). The post holder will provide operational support to the service leadership team in the smooth running of the service. The post will specifically help support the Operations and Performance Manager in the management of administration teams and functions, waiting list management and scheduling of patients to ensure that KPIs and national NHS standards are met, within available resources, ensuring effective patient care within a timely manner. The role will include line management, provision of complex or sensitive information across a wide range of teams and collaboration with a multidisciplinary team to enable delivery of patient care. Main duties of the job Line management of service administrative and clerical teams, ensuring that MandatoryTraining, Appraisals and Sickness Management is up to date and in line with Trust policies and procedures. Effective management of both inpatient and outpatient waiting lists, ensuring optimal use of hospital resources liaising with Clinical Co-ordinators, Consultants, Health Records staff, Medical Secretaries, Operational Managers, Out-Patients, Private Patient services and Ward Managers. Analyse, manipulate and interpret waiting list data/information to support planning and performance processes and effective resource management within the service. Review, in support of the Operations and Performance Manager, monthly performance metrics and compliance against key performance targets, qualitative indicators and business case benefits realisation targets. About us University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk) By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values. Date posted 07 November 2024 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £52,809 a year per annum Contract Permanent Working pattern Full-time Reference number 218-AC-B6-6725345 Job locations University Hospitals Coventry and Warwickshire Clifford Bridge Road Coventry CV2 2DX Job description Job responsibilities Management of cancelled admissions/operations within the department to ensure rescheduled operations and appointments achieve Patient Charter and local standards. Management of DNA rates and supporting implementation of strategies to reduce DNA rates and maximise clinical capacity. Work closely with Clinical Support Services Group to review outpatient clinic and theatre utilisation, to ensure the maximum use of available resources. To provide and receive business performance/sensitive/complex information in an effective manner, communicating across all levels of the department as required. Support the implementation and delivery of business cases, IT System upgrades and other projects within the department as required. Support the management team with coordination of clinical leave requests, travel arrangements, meeting expenses and expenses claims as appropriate, ensuring that Trust policies are adhered to. For further details please see the attached job description. Job description Job responsibilities Management of cancelled admissions/operations within the department to ensure rescheduled operations and appointments achieve Patient Charter and local standards. Management of DNA rates and supporting implementation of strategies to reduce DNA rates and maximise clinical capacity. Work closely with Clinical Support Services Group to review outpatient clinic and theatre utilisation, to ensure the maximum use of available resources. To provide and receive business performance/sensitive/complex information in an effective manner, communicating across all levels of the department as required. Support the implementation and delivery of business cases, IT System upgrades and other projects within the department as required. Support the management team with coordination of clinical leave requests, travel arrangements, meeting expenses and expenses claims as appropriate, ensuring that Trust policies are adhered to. For further details please see the attached job description. Person Specification Qualifications Essential see supporting documents Desirable see supporting documents Experience Essential see supporting documents Desirable see supporting documents Knowledge Essential see supporting documents Desirable see supporting documents Skills Essential see supporting documents Person Specification Qualifications Essential see supporting documents Desirable see supporting documents Experience Essential see supporting documents Desirable see supporting documents Knowledge Essential see supporting documents Desirable see supporting documents Skills Essential see supporting documents Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals Coventry and Warwickshire NHS Trust Address University Hospitals Coventry and Warwickshire Clifford Bridge Road Coventry CV2 2DX Employer's website https://www.jobsatuhcw.co.uk (Opens in a new tab)