Employer: Oxford University Hospitals NHS Foundation Trust
Employer type: NHS
Site: Churchill Hospital
Town: Oxford
Salary: £26,530 - £29,114 Per annum Pro rata
Salary period: Yearly
Closing: 30/12/2024 23:59
Interview date: 13/01/2025
NHS AfC: Band 4
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington, and Horton General Hospital in Banbury.
Our values, standards, and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement, and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
Job overview
We have an exciting opportunity for a Pathway Co-ordinator to join our administration team within the Haematology Department. Working within the Bone Marrow Transplant Team, this role is key in ensuring that all administrative processes are in place and adhered to in order to support the patient along their care pathway.
Main duties of the job
* To co-ordinate and be responsible for the provision of full secretarial and administrative services to the clinical team.
* To take a lead role in the management of lists and clinics, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust policies.
* To take appropriate action to ensure that requests for diagnostics and follow-up appointments are processed in a timely fashion.
* To comply fully with elective access policy; the Specialty Coordinator will also operate a failsafe system whereby every patient is registered using appropriate software, regularly reviewed and monitored to assess where they are in their appropriate pathway.
* To validate patients on the waiting list regularly as policy, actioning and recording all outcomes and removing patients from the waiting list where indicated.
* To arrange investigations, ensuring that these have been performed, results have been received, seen by relevant clinician, and uploaded to correct software as appropriate within a timely manner.
* To manage one’s defined areas within the speciality and be responsible for prioritising work, developing staff, and reviewing working practices to ensure effective department procedures and communication structures are implemented.
* To coordinate the day-to-day activities of assistant specialty coordinators.
* To train and supervise members of one’s team in all aspects of patient administration service and exceptional customer service, motivating, improving performance, and promoting team values to achieve required outcomes.
* To contribute to the assessment of staff performance against objectives and be responsible for the performance development reviews of individuals.
* To be actively involved in the recruitment process.
* To ensure that joint working and close co-operation is developed and maintained with internal and external staff groups, providing the clinical/operational services needed to maintain a complete and seamless service to patients.
* To take responsibility for data quality within a defined area; investigating issues, rectifying processes, and providing training as required.
* To deal with complex enquiries from staff, patients, relatives, and visitors, investigating and researching matters in order to provide information, guidance, and advice to others in response to their queries.
* To use Voice Recognition Software to ensure that letters for the speciality are sent out within the defined turnaround time.
* To maintain close liaison with the outpatients department in order to maintain smooth running of outpatient clinics.
* To undertake general administrative duties including filing, typing, photocopying, scanning, arrangement of meetings, and taking minutes.
* To maintain stock control and consumables.
* To comply with the requirements of the Data Protection Act, Access to Health Records, and legislation issued in relation to confidential data.
* To carry out any other duties as directed by the management team/consultant.
Person specification
Education and qualifications
* Good general level of education (e.g. 5 GCSEs/BTEC grade C or above or equivalent) including Maths & English.
* Knowledge of a range of Trust policies and management procedures.
* IT Qualifications/EPR Trained.
Experience
* Relevant administrative experience with up-to-date experience of MS Office.
* Excellent communication skills both written and verbal.
* Previous experience within NHS/public sector.
* Knowledge of patient pathways within NHS.
Special Skills Attributes
* Proven organisational skills with accurate attention to detail.
* Ability to work to tight deadlines and under pressure.
* Supervisory experience.
Personal Qualities
* Excellent interpersonal skills.
* Flexible approach.
* Ability to work independently but also as a member of a team.
* Understanding and knowledge of the Trust's values.
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues, and of course our patients from the virus when working in our healthcare settings.
Probation Period: This post is subject to a 6 month probationary period.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria.
No unsolicited recruitment agency telephone calls or emails.
#J-18808-Ljbffr