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Air and Ocean Export Coordinator, Staines
Location: Staines, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
6
Posted:
24.04.2025
Expiry Date:
08.06.2025
Job Description:
Role Purpose:
* To control Air Freight accounts on a start to finish basis, and develop excellent customer relationships through the delivery of consistent and high-quality service.
Position Specification:
* Manages all bookings from start to finish for allocated customers
* Develops relationships with allocated customers
* Issues booking instructions to overseas offices
* Processes Export bookings
* Accepts all orders (from customer or overseas office) and assumes full responsibility for their successful completion from door to door.
* Proactively informs the customer on shipment status, exceptions, and provides intermediate updates on incident resolution
* Processes UK Customs Clearance
* Manages any other site involved in a shipment
* Develops processes and tools to support customer interface and communications
* Takes and handles customer inquiries
* Records all customer complaints and drives solutions by resolving them directly or assigning tasks to other functions
* Ensures correct on-time billing to the customer and accruals
* Has full responsibility for end-to-end file handling.
Key Skills
* Strong background in Air Freight Forwarding export is advantageous
* A 'get the job done' attitude
* Thorough knowledge of start-to-finish Air Freight process; results-driven with good attention to detail
* Good written and spoken English
* Good interpersonal skills
* Ability to build relationships with customers
* Able to prioritize, perform under pressure, and work using own initiative.
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