Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are seeking a Senior Housing Caseworker with relevant housing law experience (privately and publicly funded) to join our team. It would be desirable, but not essential, for the individual to hold the Legal Aid supervisor status.
This is an exciting time to join the team.
Key role requirements
• Has excellent communication skills
• Can manage own time effectively with a keen eye for detail
• Can complete tasks to the highest quality
• Has worked in a public-facing role
• Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary
What we offer in return:
• 28 days entitlement plus bank holidays pro-rata
• Opportunities for further training and continuous professional development
• Internal progression opportunities
• Supportive environment
• Remote/flexible working opportunities, subject to management approval
• Option to buy & sell holiday allowance, subject to management approval
• Paid DBS application, where applicable
• 5% pension contributions
• 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.
The essentials:
• Salary – £27,000-£33,000 FTE pa
• Hours – full time (37.5 hrs/wk), will consider part-time by agreement
• Hybrid Working –a few days per week from one of our offices (Derby, Swadlincote, occasionally Tamworth), a few days from home depending on service needs
• Contract - permanent
Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process -
To apply - CV and cover letter, explaining why you would be suitable for this role
Closing Date: 28 February 2024
Provisional Interview Date:
Thank you for your interest in our vacancy. Due to the volume of applications anticipated for this role, if you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .