Veterinary Patient Care Assistant/Receptionist - Batchelor Davidson & Watson
Practice Site:
1. Batchelor Davidson & Watson (Hillhouse)
Batchelor Davidson & Watson (Hillhouse)
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Patient Care Assistant/Receptionist at Batchelor, Davidson and Watson Veterinary Surgeons.
Location: Edinburgh
Contract: Permanent
Hours: 35 hours per week
Shift Pattern: Monday - Friday with a 1:4 share of the Saturday 08.30 – 14.30 rota
About Batchelor, Davidson and Watson Veterinary Surgeons:
Take a look at the practice here:
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role:
Day-to-day responsibilities of the role will be divided between Patient Care Assistant and Receptionist duties:
2. Nursing care to patients
3. Assisting Vets and Nurses in restraining animals for treatment
4. Cleaning, walking, and feeding of patients
5. Answering phones and booking appointments
6. Responding to queries via phone, in person and email
7. Registering new clients
8. Completing insurance forms
9. Dispensing medications
10. Taking payments
11. And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we're looking for in our new Patient Care Assistant/Receptionist:
We are looking for someone with the confidence, empathy and experience to provide the high standards of care and the personal touch we expect for our patients and clients.
12. Previous Receptionist experience is desired, veterinary experience is a plus!
13. Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
14. Resilient with the ability to cope with potentially distressing and emotional situations
15. An excellent communicator with strong empathy
16. Excellent customer service skills and experience in dealing with members of the public
17. A positive attitude and excellent teamwork skills
18. Proficiency in Microsoft Office and other database management and operating systems
19. Strong organisational and administrative skills
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so