Job Title: Sales Administrator
Department: Sales
Location: MCL Headquarters, Belfast
Salary: £25,000
About MCL Fire
Formed more than 40 years ago, MCL Fire has grown to become one of Ireland's leading fire protection companies, dedicated to protecting lives and property through innovative products and exceptional service. With a strong reputation for reliability and expertise, MCL Fire partners with clients across industries to deliver tailored fire safety systems that meet their unique needs. We have an opportunity for you to help us continue that success by joining us as a Sales Administrator.
Job Purpose
The Sales Administrator will play a critical role in supporting the sales team, ensuring smooth operations, and maintaining high levels of customer satisfaction. This position involves handling administrative tasks, coordinating between departments, and providing key support for sales processes to help achieve business objectives.
Key Responsibilities
1. Sales Support:
o Assist the sales team with preparing quotations, proposals, and contracts.
o Update and maintain customer records in the CRM system.
o Process and track sales orders, ensuring accurate and timely delivery.
2. Customer Relationship Management:
o Act as a point of contact for customer inquiries, providing prompt and professional responses.
o Coordinate with customers to confirm order details and after-sales support.
o Address and resolve any customer concerns in collaboration with relevant teams.
3. Administrative Tasks:
o Manage and organize sales-related documentation, ensuring compliance with company policies.
o Prepare and distribute sales reports and performance metrics to the Sales Director.
4. Collaboration:
o Liaise with internal departments to ensure seamless order processing and fulfillment.
o Provide feedback to the sales team on customer trends and feedback to improve service offerings.
5. Continuous Improvement:
o Identify opportunities to streamline sales processes and improve efficiency.
o Stay informed about MCL Fire’s portfolio and industry developments to provide accurate information to customers.
Qualifications & Skills
* Minimum of 5 GCSEs at Grade C or above, to include Maths and English.
* Minimum 2 years of experience in a sales administration or support role.
* Proficiency in CRM systems and MS Office Suite (Word, Excel, Outlook, PowerPoint).
* Strong organizational skills and attention to detail.
* Excellent communication skills, both written and verbal.
* Ability to multitask and prioritize tasks in a fast-paced environment.
* Customer-focused attitude with problem-solving capabilities.
* Must have an excellent standard of English.
The Package
* HSF Health Plan
* Pension Scheme
* Cycle to Work Scheme
* Team building Days
* 20 days paid holidays plus statutory days
* Additional Holiday for ‘Birthday Allowance’
Application Method: Please forward your CV by clicking Apply below.
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