Be the first point of contact for the department. Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response. Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff. Receive, allocate and despatch departmental mail (internal and external). Provide an administrative service to include typing of routine information such as reports and other correspondence on behalf of the team, ensuring a high standard in accordance with Trust standards. Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service. Demonstrate the role to new or less experienced staff. Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role. For further details / informal visits contact: